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sound is low

myguelita paulin 0 Reputation points
2026-05-27T23:04:03.1533333+00:00

I just brought this laptop two weeks ago at walmart and the audio is so low even when its at 100 percent. and there is a fan sound that i here sometimes the HP 14 inch Laptop PC 14-ep2000 my old one is HP 14 inch Laptop PC 14-cf2000 is louder at 100

Windows for home | Windows 10 | Settings
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  1. Ferdinand Nanalig 30,150 Reputation points Independent Advisor
    2026-05-27T23:38:59.45+00:00

    Hi! Let me help you.
    Please hover your mouse over the sound icon in the lower-right corner, then right-click it and select Troubleshoot Sound. Let the troubleshooter finish its task, then this should either resolve the problem or display an error message.

    If that doesn't work, we need to remove the Audio driver from the Device Manager and restart the PC to reinstall it.

    Here are the steps to completely remove a Device from your computer.

    Step 1. Use the Windows key + X shortcut.

    Step 2. Select Device Manager.

    Step 3. Expand the entry Sound, Video, and Game Controllers. Right-click the problematic device, which is either Realtek Audio, or AMD High-definition Audio, or High-Definition Audio, depending on the audio device installed in your PC, and select Uninstall device.

    Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

    Step 5. Reboot the computer.

    After the reboot, please see if the problem is fixed.

    If that still does not work, please visit the support website of your laptop or desktop and then download and install the latest Audio driver, then restart the PC.

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  2. AI answer

    2026-05-27T23:04:23.3233333+00:00

    On a new HP laptop with Windows 10, low volume at 100% is usually caused by sound settings, enhancements, or drivers rather than the hardware itself. Try these steps in order on the new laptop:

    1. Check the Volume Mixer
    2. Right‑click the speaker icon on the taskbar.
    3. Select Open Volume mixer.
    4. Make sure the sliders for Device and for the apps being used (browser, media player, etc.) are turned up and not muted.
    5. Check sound settings and that the device isn’t disabled
    6. Select Start > Settings > System > Sound.
    7. Under Output, select the speakers/headphones in use.
    8. Select Device properties for the output device.
    9. Make sure the Disable checkbox is cleared.
    10. Turn off audio enhancements Audio “enhancements” can make sound quieter or distorted.

    Method A (Control Panel – more complete):

    1. In the search box on the taskbar, type control panel and open it.
    2. Select Hardware and Sound > Sound.
    3. On the Playback tab, select the default playback device (the laptop speakers), then select Properties.
    4. Go to the Enhancements tab.
    5. Check Disable all enhancements (or Disable all sound effects, whichever appears), then select OK.
    6. Test the volume again.

    Method B (classic shortcut):

    1. Right‑click the speaker icon on the taskbar and select Sounds.
    2. Then follow steps 3–5 above.
    3. Try a different audio format
    4. Right‑click the speaker icon > Sounds.
    5. Go to the Playback tab, select the default device, then Properties.
    6. Go to the Advanced tab.
    7. Under Default format, choose a different format (for example, another 16‑bit/24‑bit, 44100 or 48000 Hz option) and test.
    8. Confirm the correct output device is selected If the laptop is connected to a monitor or TV via HDMI, Windows might be sending audio there instead of to the laptop speakers.
    9. Click the Speakers icon on the taskbar.
    10. Select the arrow next to the volume slider to see all output devices.
    11. Make sure the laptop’s speakers (or the device actually in use) are selected.
    12. Update or reinstall the audio driver
    13. Press Windows key + X and select Device Manager.
    14. Expand Sound, video and game controllers.
    15. Right‑click the audio device (for example, Realtek High Definition Audio) and select Update driver.
    16. Choose Search automatically for updated driver software and complete the wizard.
    17. If the problem continues:
      • Right‑click the same device again, select Uninstall device.
      • Check Delete the driver software for this device if available.
      • Restart the laptop so Windows reinstalls a driver automatically.
    18. Run the audio troubleshooter
    19. Select Start > Settings > Update & security > Troubleshoot.
    20. Select Playing audio > Run the troubleshooter and apply any fixes it suggests.

    About the fan noise: some fan sound is normal, especially on thin laptops when they are under load or updating. If the fan is constantly loud even when idle, check HP’s support tools for BIOS and firmware updates and make sure the laptop is on a hard surface with vents not blocked.

    If, after all steps above, the new laptop is still much quieter than the old one at 100% using the same content and environment, contact HP support or the retailer, as it may be a hardware or model‑design limitation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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