Refund for accidentally purchase

Refunds for digital items like games, add-on content, and skins are limited and depend on eligibility, but a request can be submitted.

For the Minecraft game or the accidentally purchased skin (in-app content), follow these steps:

1. If the purchase was through Microsoft Store/Xbox:
   • Go to the Xbox support page to Request a refund for digital games and sign in with the account that made the purchase.
   • Select the relevant item (Minecraft game or the skin/add-on) and choose Request a refund.
   • Provide the reason (accidental purchase by child) and select Next, then Submit.
   • Refund requests may take up to 72 hours to process. Status can be checked on the Refund status tab or via Xbox order history.
2. If the skin was purchased via a non-Microsoft billing platform (for example, an in-app store using another payment provider):
   • Refunds are handled by the billing platform used for the purchase.
   • Contact the publisher or the platform used for the in-app purchase, as described under In-app purchases with non-Microsoft billing platforms.

If online refund options are not available in the region or the item does not show as refundable, contact Microsoft Store or Xbox Sales support using the support links in the references for further assistance.

References:

• Get a refund for apps and games purchased from Microsoft Store
• In-app purchases with non-Microsoft billing platforms
• Check the status of your Microsoft Store return or refund