Where do i receive the 6 digit code to login to my phone

The 6-digit verification code is sent to the security info on the Microsoft account being used to sign in, not shown on the PC screen by default.

Check these places for the code:

1. Email
   • The code is sent to the primary alias or another email added as a way to verify sign-in.
   • Look in the inbox and junk/spam folder for a message from an @accountprotection.microsoft.com address.
2. Text message (SMS)
   • If a mobile number is set up as security info, the code is sent by SMS to that phone.
   • Ensure the phone number shown (last two digits) matches the mobile number and that the device can receive texts and is not blocking unknown senders.
3. Authenticator app
   • If Microsoft Authenticator is configured, the prompt or code appears in the app on the phone instead of via SMS/email.

If no code arrives:

• Avoid repeatedly requesting new codes, as excessive or repetitive requests can cause Microsoft to temporarily block sending verification codes.
• Check that a VOIP number is not being used; VOIP numbers cannot receive Microsoft verification codes.
• If there is unusual activity or heavy compromised traffic from the region, Microsoft may temporarily stop or delay sending codes; this resolves automatically after some time.
• If still unable to sign in, use the sign-in helper tool: Sign-in helper.

To review or change where codes are sent (from a browser on the PC):

1. Go to the Microsoft account security info page (for example via account.microsoft.com → Security).
2. Confirm that the correct email and/or mobile phone number are listed as security info.
3. Add or update a mobile phone number or alternate email if needed.

If codes still do not arrive and access to existing security info is not possible, follow the account recovery process linked from the sign-in page.

References:

• Troubleshoot Microsoft verification code issues
• Why is Microsoft texting me?
• Help us secure your account