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Error msrdc.exe entry point no found on windows 10

Muhammad Daffa Ambiya 0 Reputation points
2026-06-02T08:55:29.8733333+00:00

Hello everyone i need your help

yesterday windows app was running well without issue. but today i try to connect and i got an error pop up.
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Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
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  1. Harry Phan 22,955 Reputation points Independent Advisor
    2026-06-02T09:10:45.84+00:00

    Hi Muhammad,

    “msrdc.exe - Entry Point Not Found … GetTempPath2W could not be located in rdclientax.dll” -> means a mismatch between the Windows Remote Desktop client (msrdc.exe) and the system libraries it depends on. This usually happens after a Windows update or when the Microsoft Store app package for Windows 365 / Remote Desktop is corrupted.

    The quickest fix is to uninstall the Remote Desktop app from Settings → Apps → Installed apps, then reinstall the latest version directly from the Microsoft Store. If the error persists, clear the app cache with wsreset.exe and make sure your system is fully updated via Windows Update. In enterprise environments, it’s also important to confirm that the Remote Desktop client version matches the OS build; older builds of Windows 10 may not support newer client packages.

    After doing all, if you still see the same DLL error, you’ll need to contact Microsoft Support to verify compatibility with your current build.

    If the above response helps answer your question, please hit "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    Harry.

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  2. AI answer

    2026-06-02T08:55:44.8933333+00:00

    The error dialog shows msrdc.exe - Entry Point Not Found and references the Windows App (Windows 365) path. This typically indicates a broken or incompatible Windows App / Windows App Runtime installation on Windows 10.

    Resolve it by reinstalling the Windows App and its dependencies, and ensuring Windows is fully updated:

    1. On a supported machine that has Microsoft Store access, download the Windows App package with WinGet: 
         winget download --id 9N1F85V9T8BN
    2. Copy the downloaded folder (including the Dependencies subfolder) to the affected Windows 10 PC.
    3. On the affected PC, open PowerShell as Administrator and navigate to the Dependencies folder.
    4. Install the matching VCLibs dependencies for the PC’s architecture (example for x64): 
         Add-AppxPackage .\Microsoft.VCLibs.140.00_14_0.33519.0_Universal_X64.appx
   Add-AppxPackage .\Microsoft.VCLibs.140.00.UWPDesktop_14.0.33728.0_Universal_X64.appx
    5. From the root of the downloaded package, reinstall the Windows App itself (adjust file name to the version downloaded): 
         Add-AppxPackage .\MicrosoftCorporationII.Windows365_2.0.704.0_Desktop_X64.msix
    6. Install the latest Windows Updates on the affected PC, then try launching the Windows App and connecting again. If Windows App previously crashed referencing urlmon.dll, updating Windows is specifically recommended.

    If the error persists after reinstalling the dependencies and Windows App and applying all Windows Updates, collect the exact error text and check Event Viewer for related Windows App Runtime or msrdc entries before engaging support.

    References:

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