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We couldn't send your message we couldn't reach copilot

Dan Pacaud 0 Reputation points
2026-06-05T11:24:23.3233333+00:00

I keep getting this error: we could't send your message we couldn't reach copilot. I have a paid microsoft account and I'm not happy this isn't an automatic update fix on microsoft. Please fix

Microsoft Copilot | Other
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  2. Dan Pacaud 0 Reputation points
    2026-06-05T11:30:19.5933333+00:00

    No this doesn't answer how to fix. I have copilot in my toolbar. it used to work 2 days ago. My microsoft 365 subscription is current. I am paying for this. I should have A.I. running

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  3. AI answer

    2026-06-05T11:24:35.2066667+00:00

    For issues where Copilot cannot be reached or used from Microsoft 365 apps, the supported path is to verify that Copilot is correctly enabled and then escalate through support if the problem persists.

    1. Follow the steps in "How to find and enable missing Copilot button in Microsoft 365 apps" to ensure Copilot is properly surfaced and not disabled in the app.
    2. If Copilot is still not working after those steps, a Microsoft 365 admin must confirm that the account is assigned a license that supports Microsoft 365 Copilot and that no organizational policy is blocking Copilot.
    3. If the error continues even after license and policy checks, the next step is to contact Microsoft Support so the issue can be investigated and fixed on the service side.

    For home or family subscriptions, support can be contacted directly. For business or enterprise subscriptions, the Microsoft 365 admin should open a support case with Microsoft.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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