How to change my legal Name

Question

How to change my legal Name

Yarramsetty Venkata Sandeep 5

Dear Team,

I Wana update my legal name

Current: Sandeep Yarramsetty

Actual: Venkata Sandeep Yarramsetty

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Julian Sharp 29,821 Reputation points

2026-04-22T10:21:56.17+00:00

Support for business is the correct support pathway for certifications

5 answers

Your answer

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Julian Sharp 29,821 Reputation points

2026-04-22T10:21:56.17+00:00

Support for business is the correct support pathway for certifications

Answer 1

Julian Sharp 29,821

You update your Legal name on your Learn profile under Settings

https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support

https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

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Answer 2

M. Jeffrey 0

Hi there!

For those who are also in the soup of changing your legal name for your Microsoft Learn account, I've been in this rabbit hole for a while :)

Yes, you can change the name in "Settings" and "Save", which then tells you "Your legal name change request will require further review. Please contact Credential Support to modify your legal name."

The link mentioned there redirects to a support[.]serviceshub[.]microsoft[.]com[/]supportforbusiness URL which then redirects to Engage Center.

There are no categories for Microsoft Learn, Credential support, changing your name, nothing, so good luck. I've not been able to find a suitable category and have tried (believe me, I've tried very hard) to submit a request to change that one simple thing, to no avail.

Julian Sharp If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Yes, Julian, correct! However, see above.

Also, the steps on that page under section "How to submit a support request" are completely wrong.

Following the URL in this section or the link to Credential Support both send you to Engage Center.

No, there isn't a "Product category" for "Learning" (if you don't believe me, try it for yourself)

There also isn't a "Product or Service" for "Microsoft Credentials". The closest match for "Credentials" is "Global Credit Services"

Most Product categories redirect you to other pages where usually a work or school account is required, whilst Microsoft Learn recommends against using a work or school account, as you would lose access to your Certificates if said account is deactivated.

I'm baffled at how they manage to make something as simple as this completely impossible for regular users, but I wish you good luck in finding a solution to this!

Right now the fastest and easiest solution is to make a new account, but nobody wants that ;)

Julian Sharp 29,821 Reputation points

2026-06-10T12:51:38.26+00:00

The support pathway has changed since February

Try https://aka.ms/credentials-support. You can use a personal account.

If you do not see Microsoft Credentials selected against Product, create an account on the Engage Center Hub and then use the direct link https://aka.ms/credentials-support again.

If you see the message "You are currently logged in as a guested personal account, which may result in access issues on Engage Center." then click on "Sign in to Microsoft's tenant for Personal Users", select "Login to Engage Center", and then use the direct link https://aka.ms/credentials-support again.

If that does not work try https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb/sapId/de16815f-2fa5-576e-4946-70cae21a4eeb
M. Jeffrey 0 Reputation points

2026-06-10T13:23:11.4833333+00:00

Try https://aka.ms/credentials-support. You can use a personal account. .

Cool. I'd like to know where you got this URL from? Since no Microsoft documentation online anywhere mentions this, and every page or support person I've been in contact with since May has led me to the other pages I mentioned that do not work (it doesn't search under "Learning", or giving non-existent categories.

Clearly, they need to change the URL that "Credential Support" links to in "Your legal name change request will require further review. Please contact Credential Support to modify your legal name." to redirect to https://aka.ms/credentials-support instead of what it has right now, https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb
Julian Sharp 29,821 Reputation points

2026-06-10T13:57:15.7766667+00:00

That URL is what https://aka.ms/credentials-support redirects me to
M. Jeffrey 0 Reputation points

2026-06-10T14:04:53.2366667+00:00

Yes, Julian, they do both redirect to Engage Center, but "Please contact Credential Support" redirects to Engage Center without showing products for "Learning" (and with no way to select them either), whilst your aka[.]ms link that was pulled out of the aether does redirect to Engage and with "Learning" auto selected.

Here's a comparison, in case it is confusing:

From Microsoft Learn Settings "Credential Support" button:

From the aka[.]ms link:

Answer 3

Hello, I'm Quinn and here to help!

If you're referring to your Microsoft certification profile (and the name issue is blocking exams), you can update it by following these steps:

Sign in to your Microsoft Certification Profile.
Click “Edit profile.”
Select “Request change” next to your legal name.
Enter your correct full legal name exactly as it appears on your government-issued ID.
Submit the request for review.

After submitting:

You will receive a confirmation email with a support request number.
A second email is usually sent within 24 business hours (Monday–Friday) confirming approval or requesting additional verification.
Please note that updates may take up to 72 hours to reflect across systems.

May I ask if you could clarify whether this name change is for certifications/exams or for your main Microsoft account?

Reference:
https://learn.microsoft.com/answers/questions/1696506/how-i-can-change-my-name-on-the-certification

Julian Sharp 29,821 Reputation points

2026-02-26T16:42:14.3166667+00:00

This is the old process and is out of date - Certification profiles were merged with Microsoft Learn profiles in 2024.

Answer 4

Yarramsetty Venkata Sandeep 5

If the “legal name” for exams/certifications was entered incorrectly and is blocking exams, how to open a support request via the Microsoft credentials support page and ask for a legal name correction, providing the correct full name and how long it takes

0 comments

Answer 5

Updating the legal name depends on where it appears and which Microsoft service is using it.

If this is the Microsoft account name (used for sign-in, Outlook.com, Windows, etc.):
- Sign in to the Microsoft account page.
- Go to Your info.
- Select Edit name, change Sandeep Yarramsetty to Venkata Sandeep Yarramsetty, then select Save.
- It can take up to 24 hours for the new name to appear everywhere.
If this is the display name on email recipients’ side in Outlook (classic Outlook for Windows or Outlook for Mac):
- In classic Outlook for Windows: File > Account Settings > Account Settings → select the account → Change → update the Your name field to Venkata Sandeep Yarramsetty → Next → Close.
- In Outlook for Mac: Tools > Accounts → select the account → under Personal Information, update Full Name to Venkata Sandeep Yarramsetty.
- If the account type is Microsoft Exchange and the name cannot be edited, contact the organization’s Exchange or Microsoft 365 administrator to update the name.
If this is organizational profile information (for example, what others see on the contact card in a work/school environment):
- Some profile fields (name, title, etc.) are managed by IT or HR systems.
- Contact the organization’s IT or HR department or Microsoft 365 admin and ask them to update the legal name to Venkata Sandeep Yarramsetty in the directory/HR system.
If this is the name on Microsoft Learn or certification-related records:
- Update the display name in Microsoft Learn profile settings (profile icon → Settings → Personal info, username, and URL → change display name → Save).
- If the “legal name” for exams/certifications was entered incorrectly and is blocking exams, open a support request via the Microsoft credentials support page and ask for a legal name correction, providing the correct full name.

References:

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How to change my legal Name

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