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Microsoft Clipchamp is not opening from last 24 hours ,both web and app version , by what time will it get repaired ?

Terry C 20 Reputation points
2026-06-13T06:51:03.0533333+00:00

Microsoft Clipchamp is not opening from last 24 hours ,both web and app version , by what time will it get repaired ?

Microsoft 365 and Office | Clipchamp | Other

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  1. John DeV 164.9K Reputation points Independent Advisor
    2026-06-13T07:32:41.09+00:00

    Hi, good day!

    I checked current reports and haven't found any indication of a widespread Clipchamp service outage at this time. However, I am seeing multiple recent reports from users experiencing a blank white screen or loading issues in Clipchamp, which may suggest a problem related to a recent update or a client-side issue rather than a complete service outage.

    Please try to Repair & Reset the app

    Press Start then search Clipchamp

    Right click it then select App settings

    Click Terminate > Repair > Reset

    If this does not work and since several users appear to be reporting similar symptoms, it may be worth monitoring for additional reports and escalating the issue to the Clipchamp product team if the problem continues or becomes more widespread.

    Open Clipchamp

    Look for the Help icon > speech bubble (Support chat) icon in the top-right or header area.

    Submit your suggestion or issue directly to the team.

    In case you still can't access this, please report the issue via Feedback Hub app

    https://support.microsoft.com/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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  2. AI answer

    2026-06-13T06:51:17.61+00:00

    There is no published timeframe for when a specific Clipchamp outage or loading issue will be fixed.

    If Clipchamp (both web and app) is not opening, try these steps that are known to resolve loading problems:

    1. Confirm hardware and browser support
      • Use a desktop or laptop (not a tablet/phone).
      • Use Microsoft Edge or Google Chrome.
      • Update Edge/Chrome to the latest version and ensure the operating system is up to date.
    2. Make sure the Windows app is on the latest version
      • On Windows, open the Microsoft Store and update the Clipchamp app to the latest version. If you have an older version, an Update notification will appear when launching it.
      • For work/school accounts, availability of the Clipchamp Windows app depends on it being enabled by the Microsoft 365 administrator.
    3. If projects or the editor page are stuck loading
      • Refresh the page (Ctrl+F5 or browser reload) and ensure the internet connection is active.
      • Close other apps/tabs to free memory and verify there is enough free disk space on the internal drive.
      • Temporarily disable browser extensions (especially ad blockers, privacy, translation plugins), then reload Clipchamp.
      • As an advanced step, clear site data for Clipchamp using Developer Tools in Edge/Chrome (Application → Storage → Clear site data), then reload and reopen the project.
    4. If using a work or school account
      • If Clipchamp shows a blank screen and the tenant uses Microsoft Cloud App Security (MCAS) URLs (with mcas.ms), Clipchamp for work/school will not function until those policies are changed by the administrator.
    5. Contact Clipchamp support
      • For personal accounts, sign in to Clipchamp (Windows app or https://app.clipchamp.com in Edge/Chrome) and use the chat widget via the help icon to contact support and report the issue.

    If the problem is due to a service-side outage, only Microsoft’s service team can resolve it; no exact repair time is provided in the available documentation. Using the chat support channel is the best way to get status updates for a specific account or region.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Terry C 20 Reputation points
    2026-06-16T06:07:15.1+00:00

    I can use it now, but only on edge by putting clipchamp into the URL search bar at the very top of the edge screen... and then choosing the https://app.clipchamp.com/consumer/home option. And then the 'create a new video' option........ Any other way and it doesn't work for me. Google search, it doesn't work. Using 'edit with clipchamp' doesn't work..

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