My Xbox account wont let me change Privacy Settings just goes back to original values even after verifying my age

couldn't go on online games but did the age check and was able to get on them all

I have this glitch and I've tried everything to factory reset, reset account, reset internet and other stuff but nothing works and its annoying cause there's a new strategy game out on roblox but i can't play it. I've had this glitch for 2 days and yes i did age thing and no im not in a family group thing. I've tried talking to xbox support but got no info about fixing this. Xbox please fix this glitch i just wanna play.

Mine has been stuck like this for three days now. I cannot change my settings despite verifying, and i can’t play certain games or see anyone messaging either. This needs fixed as soon as possible, i’ve troubleshooted and tried every possible way so all i can do is wait for the servers to be fixed.

They fixed finally

Not fixed for me

Should work both for changing your privacy settings and playing games so I hope this helps out anyone.

I don’t understand what is going on! I am still having the exact same problem since yesterday. I tried for 8 hours to fix this. Been on forums, tried to get help from Xbox which was useless, the ai just kept telling me the same info. I’ve hard reset, removed my account. There is no family settings here and I do not have a child. This is so frustrating, I want to play with other people outside of my Xbox friends.

has anyone had any luck?

oh I’m also age verified. (41 years old)

Same issue as above comment. OG account, over 10 yrs old. Verified age with picture, all accounts working but this one.

removed, re-added, hard reset, waiting. None of this has worked. I will try via web but doubt it

it didn’t work on web.

UPDATE: I had to contact a support agent. Basically I will be hearing back in 24-48 hours, my case had to be escalated because there is nothing on my end or the agents end that we could do to update and keep my settings.

if you’re having the same issue you will most likely have to contact an agent. Go through all the steps with them, which for me basically confirmed that the problem wasn’t on our end, so then it can be escalated higher and hopefully solved.

I’ll try to remember to return within 3 days to confirm is my account was fixed.

I also tried the whole online, private browser reset it there. Nope. Tried it on phone, computer. On WiFi off WiFi. I also tried a false age reset.

i have done literally everything.

I am now in the middle of setting up a new Microsoft account, and adding my existing account to a family ffs! It shouldn’t have to be this difficult.

I couldn’t find a number to contact an agent anywhere. Do you have a number or website where you got it from. It’s my last resort before I throw the machine out the window.

Hey there James, so I just typed in Xbox Support and on the MS website you can chat to an AI help bot but I asked “can I speak to a real person?” It asked for my problem and then connected to me a real MS agent.

idk if I can post links here but on my phone rn I just typed in Xbox support and the top link is “Xbox - get more help” and the first thing on that page is the request a chat option.

Update: I haven’t got a email yet, I assume I’ll be getting one on Monday, I’m not sure if they work through weekends.

I’ll come back here to regularly update.

im also having this problem ive tried to change it on 3 different devices and nothing saved

i cant even find the email or anything for support just the dumb ai chat bot

Im having the exact same problem.

All my settings are on "friends only". When i change them to "Everyone", they just revert back to friends only.

If i try switching my privacy profile to "Adult" instead of "custom" (just as a test)... I get an error message saying something like "there is a problem right now" and it reverts back to custom.

I can check my age verification status in my account online and it says (✅ Verified).

Its only on my profile. My friends privacy settings work just fine.

Whats the fix?

The glitch on Xbox is that it is reverting your account to a child’s account. It’s needs the above fix to alter it

I tried the family organiser method but when I try to change my main accounts privacy settings it’s showing the same error message. I just want to communicate with my teammates why’s this so hard 🥲

finally found a solution that worked!

sign out of your xbox/xbox app

on your microsoft account change your birthdate so you’re under 18, then change it back to the correct date

it will ask you to re verify your age when you sign back in, i’d recommend finding the original email with the yoti link as the app was glitchy and the camera wouldn’t work for me

after you’ve verified, log back in on your xbox and it should automatically change your privacy settings to adult and all should be back to normal!

hope this helps :)

Same problem here 4 days now trying to get this sorted. age verified account, setting after setting, round and round in a circle with the family app privacy settings. every xbox setting under the sun both console and desktop and app, log in, log in, log in, its just an utter mess for something that should be so simple. honestly it beyond frustrating at this point all i want to do is talk to my friends. impossible to talk or chat with a human. when did it stop being fun eh? am so done with this.