AI Skills Fest 2026 — Exam Voucher Not Received Even After Completing Playlist 100% and Submitting Claim Form

Based on the available information, voucher and sweepstakes-related issues (such as not receiving a voucher email) are handled only through the official support and fulfillment channels, not via community troubleshooting.

For AI/Applied Skills and event-based vouchers, fulfillment is managed by Pearson VUE/MindHub Pro using the email address provided on the entry/claim form, and issues must be escalated through those official contacts. The context indicates:

• Winners or eligible participants receive an email from “MindHub Pro by Pearson VUE” containing the voucher code, expiration date, and redemption steps.
• Winner email addresses are shared with Pearson VUE for voucher fulfillment, and Pearson VUE is responsible for issuing the digital code.
• If a selected winner cannot be contacted or fails to claim a prize, the prize may be forfeited and alternate winners may be selected, per the official rules.
• For other Pearson VUE–managed voucher programs, issues with voucher redemption or fulfillment are explicitly directed to Pearson VUE support (for example, via the email or support contact provided in the program instructions).

Given that:

• The playlist is complete.
• The claim form was submitted before the deadline.
• No voucher email has arrived while peers have already received theirs.
• A support ticket and an email to Pearson have already been submitted.

The only supported next step is to wait for a response from the official support channels already contacted (Microsoft program support and Pearson VUE/MindHub Pro) and continue working with them. Voucher issuance, re-issuance, or verification of eligibility cannot be performed or bypassed from outside those channels.

If the response from support confirms eligibility and fulfillment, they will resend or correct the voucher email. If support determines that the entry was not selected or not eligible under the program’s rules, no additional voucher can be issued beyond what is defined in the official terms and conditions.

References:

• Microsoft AI Agent Skills Sweepstakes FAQ
• Microsoft AI Agent Skills Sweepstakes Official Rules
• How to redeem your Microsoft Applied Skills Sweepstakes prize
• How to redeem your Microsoft AI Agent Skills Sweepstakes prize
• Microsoft Applied Skills Sweepstakes FAQ
• Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions
• Web Summit 2026 Microsoft Certification Exam Voucher Terms and Conditions
• MS Skillfest playlist completed but no progress nor voucher claim form - Microsoft Q&A
• Clarification Regarding AI Skills Fest Reward-Eligible Playlists and Voucher Eligibility - Microsoft Q&A
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Certificate Not Received - Microsoft Q&A
• Exam schedule error - Microsoft Q&A