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Hello,
When I try and create a rule using either the latest version of outlook 1.2023.630.100 (Production) or outlook on the web, it appears I am no longer able to use "Rules" - the option to create a rule and then the manage rules button leads me to an option page with no information inside. (pictures attached of greyed out button and blank settings page from clicking manage rules).
I have users for our domain that are rely on these rules due to the large number of emails received each day. Is something else disabled causing this or is this an issue with the latest version of office 365?
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Hi @DrewGJB
Have you checked/confirmed your OWA mailbox polices to see if Rules are enabled?
You can use the Get-OwaMailboxPolicy cmdlet to check:
Get-OwaMailboxPolicy | Select-Object Name, RulesEnabled
You can then use Get-CASMailbox to check/confirm what OwaMailboxPolicy is applying to a given mailbox:
Get-CASMailbox -Identity <mailbox_identity> | Select-Object Name, OwaMailboxPolicy
It was indeed disabled for OWA Mailbox. Thank you.
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This can't conceivably be the go-to method.
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Hi @DrewGJB
Have you selected a specific email when trying to create the rule?
For example:
If selecting a folder, the "create rule" option would be greyed out:
If selecting a message, the "create rule" should work:
While since the Rules option seems to be missing in Outlook on the web, please follow kev's advice to have a check if the affected mailboxes have a custom OWA policy assigned and rule is disabled in the OWA policy.
As the setting of OWA would also affect the new Outlook.
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