Client shows offline

Hi,

Thanks for posting in Microsoft MECM Q&A forum.

SCCM client communicates to its MP every 15 minutes to confirm it’s still online. In simple words, when your client is NOT showing as ONLINE in SCCM console then, we may have a problem with the fast notification communication channel. BGB refers to the fast notification communication channel component. There are three components in SCCM CB fast channel notification:

1.Notification manager will be located along with site servers (Primary/Secondary). BGBmgr.log is the log file which will give more details about notification manager.
2.Notification server will be located along with Management Point (MP) and in secondary sites. BGBServer.log is the log file to review at this step which is on the MP setup directory or site server setup directory.
3.Notification Agent is fast channel notification component at SCCM client end. CcmNotificationAgent.log and locationservices.log are the log files on the SCCM client device to review on this step.

Please make sure the TCP (port 10123) or HTTP (port 80) is listening and the CCM Notification Agent on the problematic SCCM clients are enabled.

For more information about client notification, please refer to:
Troubleshoot SCCM Fast Channel Push Notification Issues
Overview of Client Online Status in SCCM Console

Thanks for your time.

Best regards,
Simon

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Hello Ranjit,

This looks like the issue with the client communication with the Management Point.

Please review the below logs at the client side to make sure, the client is communicating to MP properly.

1. CcmMessaging.log
2. LocationServices.log

or please attach these logs to review, you can also go to the affected client in the control panel and open the configuration manager applet and see in the action tab if everything is populated.

Please mark it as an "Accept Answer" if it is useful.

Hi, I just looked into it and no luck than some weird log entries. attaching logs. [1]: /api/attachments/32887-bgbserver.xml?platform=QnA [2]: /api/attachments/32943-bgbmgr.xml?platform=QnA [3]: /api/attachments/32925-ccmnotificationagent.xml?platform=QnA [4]: /api/attachments/32818-bgbsetup.xml?platform=QnA [5]: /api/attachments/32907-bgbisapimsi.xml?platform=QnA

Hello Ranjeet,

It is most important to look at the client-side first. Logs don't have XML format. Can you please attach client-side logs?

CcmMessaging.log

LocationServices.log