If Windows Fax and Scan does not appear when trying to enable it from Windows Features, install it as an Optional feature instead:
- Open Settings.
- Go to System > Optional features.
- Select View features.
- Search for fax.
- Select Windows Fax and Scan.
- Select Next, then Install.
If the goal is only to scan documents and Windows Fax and Scan is still unavailable, use the Windows Scan app:
- Right-click Start and select Search.
- Type Windows Scan.
- Select Scan from the results.
- If it is not installed, install Windows Scan from the Microsoft Store.
To confirm that Windows detects the scanner:
- Go to Start > Settings > Devices > Printers & scanners.
- Verify that the scanner is listed.
- If it is part of a multifunction printer, select the printer, then Manage, and check whether a menu item begins with Scanner:.