Alert: Microsoft Store Badge DNS failure

Question

Alert: Microsoft Store Badge DNS failure

Sanjay Kanade 116

I'm a developer/publisher on Microsoft Store. I just noticed that the Store Badge URL that displays the store badge for my App is giving DNS failure on the domain. I tested from other geographical places too. Please fix this problem.

A store badge URL starts with:
https://Assets.windowsphone.com...

Thanks.
P.S. There is no easy way to raise such alerts about store problems. Posting a question here takes time and might even wait for "vote collection" before someone in Microsoft Notices it. Please improve choices for raising such alerts.

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2 answers

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Answer 1

Sanjay Kanade 116

Well, I have been trying to explain this simple problem on your dashboard support for last 2 weeks. There have been several replies back and forth. But she fails to understand it. What do I do?

Basically, the store badge URL that the store provides to me and that the store uses for its analytics is not working because the domain is broken. Can you please convey this problem to your store tech team? I hope at least you can understand it.

The URL that does not work: (you can try it)
https://assets.windowsphone.com/85864462-9c82-451e-9355-a3d5f874397a/English_get-it-from-MS_InvariantCulture_Default.png

I hope you really put some technical people on that support. They always reply with a stock reply asking for a video and do not understand even simple questions that a tech person will understand quickly. Please take this seriously. If you want Microsoft Store to be adapted by developers, please put your best team on it and please make it easy to communicate.

Thanks.

Anonymous

2020-10-19T02:39:32.173+00:00

I fully understand your feelings. But I'm sorry to say that we are forum support that only handles questions about developer account and publishing UWP apps. We could not offer more help with such a technical issue in the Store. The support ticket is the way to directly contact the Store team which contains the technical team. Another way you could try is to submit a bug in the Feedback Hub.
Alexey Chernyavskiy 1 Reputation point

2020-10-25T06:13:42.727+00:00

Microsoft abandoned the development of Windows Phone, deleted the assets.windowsphone.com domain, but did not take into account that this would break all badges with links to the Microsoft Store, and now when they are told about this, instead of saying thank you and informing the necessary departments about the error, they just kick it off message. Microsoft, such a microsoft.
Sanjay Kanade 116 Reputation points

2020-10-25T07:06:02.527+00:00

That explains it. Thanks!

@Microsoft
Are you listening? My ticket on this matter was closed after pointing me to the generic docs page that describes Badges. Disappointed with the kind of support you have for the store.
Sanjay Kanade 116 Reputation points

2020-10-25T07:08:03.003+00:00

As far as I remember, your feedback hub is also votes based. Too bad if a ticket waits for bug alerts instead of being addressed immediately.

Answer 2

Hello,

Welcome to Microsoft Q&A!

Only the Store team could check what happened to the Store Badge URL. Please open a free support ticket here: Contact Us.

Choose to Contact us, select Dashboard for Topic, and select an issue type. Then the team would contact you.

Thank you.

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Alert: Microsoft Store Badge DNS failure

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