Fixing error 80180014 when connecting school account

Question

Fixing error 80180014 when connecting school account

How can I fix error code 80180014 when I try to connect my school account? Whenever I sign in, I receive this error message, and I'm unable to connect. I've been struggling with it for a while now. Can someone guide me through how to fix this? Please provide any steps or solutions that have worked for others in a similar scenario. Thank you.

Sandeep G-MSFT 21,136 Reputation points Microsoft Employee Moderator

2023-08-16T04:22:01.5433333+00:00

@Gqwaru, Sibulele, (Mr) (s227049829)

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread.
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Sandeep G-MSFT 21,136 Reputation points Microsoft Employee Moderator

2023-08-16T04:22:01.5433333+00:00

@Gqwaru, Sibulele, (Mr) (s227049829)

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

S.Sengupta 30,261 MVP Volunteer Moderator

This error code is caused by the Device Enrollment restriction policy in place. You need to check and make sure Personally owned devices are allowed for Windows (MDM) in the Device Enrollment restriction policy.

Login on Microsoft Intune admin Center.

Click on Devices -> Enroll Devices -> Enrollment restrictions.

Edit the Policy which is applied to the users. If there is only one default policy, edit that one.

Edit Platform settings.

Check to confirm if Windows (MDM) Platform is allowed or blocked.

If Windows (MDM) Platform is set to Block in the personally owned column then select Allow and then click on Review + Save.

Try to join the machine to Azure Active directory via any method and this time there should not be any issues.

See also:

Troubleshooting Windows device enrollment errors in Intune

debbie 0 Reputation points

2024-09-26T02:14:21.98+00:00

Did not work - got the following error
Jessica 0 Reputation points

2025-01-09T22:06:59.7333333+00:00

I am having the same issue here, I tried to log into the intune admin but it gives me another error message and says i cannot sign in, any advice? I have my personal outlook account logged into my laptop and feel like that may be the issue, but i cant find a way to not have my personal email attached to my computer, it doesn't allow me to attach my school email it gives me the something went wrong and error code 80180014 - any advice please
Al van der Laan 0 Reputation points

2025-10-23T12:57:37.91+00:00

My company provided me a laptop that came with Windows 11 Home. I have run into three instances where I am not able to enrol with a different company. I get to the point where it errors out with 0x80180014 and error 55 in the Event Viewer. I checked with my co-workers, and they all have Windows 11 Business on their laptops. Oddly enough, they do not have this similar problem. Could this be the culprit?

Answer 2

Hal Hostetler MVP-Outlook 11,901 MVP Volunteer Moderator

If this IS, in fact, a SCHOOL account, you likely have no access to any tools to fix it with, and need to go see the school IT folks. If you have a business account, you again likely have no access to appropriate tools and should consult the business IT folks. If you've subscribed to a Microsoft M365 Business SKU, you should have access to Microsoft Business support who can help. If you have a Personal or Family M365 account, this issue does not apply.

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Answer 3

Kapil Arya 37,661 Volunteer Moderator

See if this solution helps you: https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/troubleshoot-windows-enrollment-errors#your-organization-does-not-support-this-version-of-windows

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Fixing error 80180014 when connecting school account

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