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Your offer to help Could not be Completed in SCCM Remote Assistance

lalajee 1,821 Reputation points
2023-08-04T13:01:52.2+00:00

HI,

I'm trying to setup Remote Assistance but keep getting error

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I tried following

Install Remote Assistance on SCCM server

Create new GPO and link to my machine (https://www.anyviewer.com/how-to/your-offer-to-help-could-not-be-completed-remote-assistance-2578.html#:~:text=As%20we%20can%20see%20from,There's%20a%20network%20problem.)

Add group for remote access which my admin account is part of and i'm running Remote Assistance with my admin account

|Create new client policy to turn on Remote Assistance

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
Microsoft Security | Intune | Configuration Manager | Other
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  1. Youssef Saad 3,416 Reputation points
    2023-08-05T17:36:42.5233333+00:00

    Hello lalajee,

    Try disabling the Windows Firewall temporarily on both sides and check. The same if you have any third-party antivirus.

    Be sure that the GPO is applied correctly to allow helpers to remotely control the target computer.

    Regards,

    Youssef Saad | Blog: https://youssef-saad.blogspot.com/ | LinkedIn

    1 person found this answer helpful.
  2. Simon Ren-MSFT 40,346 Reputation points Microsoft External Staff
    2023-08-10T09:08:25.5166667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,Please make sure that your remote account is part of the built-in local administrator group. If it is not, you can manually add them to have a try. By default, the remote control access is granted to those who part of "Administrators" group on the target computer.

    2,You can also try to remove ccmsetup.exe from client and install again manually, then restart the client computer to have a try.

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.

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  3. Simon Ren-MSFT 40,346 Reputation points Microsoft External Staff
    2023-08-17T09:49:37.7166667+00:00

    Hi,

    Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

    If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

    Thanks for your time.

    Best regards,

    Simon

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