28,659 questions
Work account would use Azure AD and your administrator would be able to reset it.
In case they are not sure how it is done, you may refer them to the following article:
How to remove lost phone's authenticator from work Microsoft account?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 67%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
zackloch
20
Reputation points
Recently lost my phone that has my Microsoft authenticator on it for my work account and I can't seem to find a way to remove it from the account. This is preventing me from signing in to Visual Studio.
Any way that I've found will prompt me for the authenticator code to access, which of course I can't do.
Please let me know.
Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Security | Microsoft Authenticator
9,338 questions
Developer technologies | Visual Studio | Other
5,454 questions
Accepted answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2023-08-11T20:36:55.32+00:00