Why are my other accounts not showing again in Microsoft Authenticator after I reinstalled the Microsoft Authenticator App on my Android Phone

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Why are my other accounts not showing again in Microsoft Authenticator after I reinstalled the Microsoft Authenticator App on my Android Phone

ABDULLATEEF 20

Good day. I added my other accounts to the Microsoft Authenticator App (MAA) for 2FA. And after I reinstalled the MAA on my Android Phone, I discovered that my other accounts have disappeared from the MAA. What could have made my other accounts disappeared from the MAA. And how do I get my other accounts back in the MAA? Because the MAA still remained the 2FA for my other account. Regards, Abdul-Lateef

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✔MojiTMJ 690

Well it is possible that your other accounts are not showing up in the Microsoft Authenticator App (MAA) after reinstalling it on your Android phone due to the MAA might not have been backed up before you reinstalled the app, causing the accounts to be lost. If you didn't enable backup during the initial setup, the accounts won't be restored automatically.

Also consider The MAA supports various types of accounts, including personal Microsoft accounts and work/school accounts. Ensure that you're using the correct type for each account.

To get your other accounts back in the authenticator make sure that you have a backup of your accounts from the previous installation. If you didn't have a backup, you'll need to re-add the accounts manually to the MAA. For each account, you might need to go through the setup process again, usually involving scanning a QR code or entering a code provided by the service you're securing with 2FA.

Remember to enable the backup feature in the MAA for future cases to avoid losing your accounts again.

ABDULLATEEF 20 Reputation points

2023-08-13T09:30:32.47+00:00

I appreciate your concise response. And do I re-add my other accounts manually to the Microsoft Authentication App (MAA)? Because the 2FA is still enabled in my other accounts and if I decide to disable the 2FA in my other accounts, perhaps my other accounts might request the codes in the MAA. Regards, Abdul-Lateef
✔MojiTMJ 690 Reputation points

2023-08-14T18:31:25.86+00:00

Yes, you'll need to manually re-add those accounts to the MAA. After adding the accounts, make sure to test the 2FA process to ensure everything works as expected.

Since you mentioned that your accounts still have 2FA enabled, once you've added them to the MAA, when you try to log in to those services, they might request a verification code from the authenticator app. You can provide the code generated by the MAA to complete the login process.

However, it's important to note that if you decide to disable 2FA for any of your accounts, those accounts will no longer request codes from the MAA or any other authenticator app after 2FA is disabled. Keep in mind that disabling 2FA isn't recommended for security reasons.

As a best practice, consider enabling the backup feature within the MAA this time. This way, if you ever need to reinstall the app or switch to a new device in the future, your accounts and their settings can be restored from the backup. This helps you avoid the need to manually re-add accounts, as experienced in this situation.

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Why are my other accounts not showing again in Microsoft Authenticator after I reinstalled the Microsoft Authenticator App on my Android Phone

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