Share via

How to fix Windows Installer 5.0 pop-up bug?

macstudent117-6132 5 Reputation points
2023-08-11T03:02:39.83+00:00

While I am able to successfully download different versions (years, admin/non-admin) of Alteryx Designer (an .exe file), I am unable to complete the installation. Every time I attempt to do so, I get the window in the screenshot below as a result. After clicking "Okay" or closing the window, nothing happens, and the installation does not occur. Has anyone encountered this problem before or knows a fix? I contacted Alteryx Support, and they were unable to solve it, making it seem like a problem on my end. Please help me!2023-08-09 (2)

Windows for business | Windows Client for IT Pros | User experience | Other

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Limitless Technology 44,766 Reputation points
    2023-08-15T07:36:24.96+00:00

    Hello there,

    Try to run the commands below.

    Open a Command Prompt as Administrator

    Run these commands one at a time and hit Enter:

    MSIEXEC /UNREGISTER

    MSIEXEC /REGSERVER

    Restart the PC and see if the issue is fixed.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

    1 person found this answer helpful.
  2. macstudent117-6132 5 Reputation points
    2023-08-15T15:01:39.0566667+00:00

    I was able to fix the issue on the Windows side! For future reference or other people with a similar issue, here are the steps I took:

     

    1. Create a folder called “Temp” and add it to "This PC" (in the C: section)
    2. Place the downloaded Alteryx file into this folder.
    3. Sign out from the current profile.
    4. Create a new profile with Admin privileges.
    5. Sign in to the computer using the new profile you created.
    6. Find the Temp folder you created with the downloaded Alteryx file (there will likely be multiple folders named Temp).
    7. Run the downloaded Alteryx file as an administrator.
    8. Complete the rest of the installation process normally.
    9. Sign back in to your regular profile.
    10. Run Alteryx smoothly.

     

    Thank you all for your help and assistance!

    1 person found this answer helpful.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.