Looking for a responce from Microsoft on Outage

Chris Smith 0 Reputation points
2026-11-12T19:47:21.7+00:00

This has taken the better part of our workforce down. Not bale to login to 365 to use online programs.

Is there a estimated time to resolution.

Microsoft 365 and Office | Other

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  1. Jose Benjamin Solis Nolasco 13,106 Reputation points Volunteer Moderator
    2026-11-12T19:49:46.1333333+00:00

    Welcome to Microsoft Q&A!

    Hello,

    What you are experiencing is currently linked to an active Microsoft 365 service incident tracked under ID EX1550543.

    Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

    What this means for your environment:

    • Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

    Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote.

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  2. AI answer

    2026-11-12T19:48:39.2866667+00:00

    Microsoft has acknowledged the current Microsoft 365 sign-in/connectivity incident, but no official restoration ETA has been published as of November 12, 2026; the reported 8:30 PM UTC time is for Microsoft’s next progress update, not guaranteed service restoration.^1^

    Get the latest Microsoft update

    1. Have a Microsoft 365 administrator sign in to the Microsoft 365 admin center.
    2. Go to Health → Service health.
    3. Open the incident under Active issues Microsoft is working on.
    4. Check All updates for:
      • Current user impact
      • Affected services
      • Microsoft’s latest remediation progress
      • Any restoration estimate, when one becomes available

    The tenant Service health dashboard is Microsoft’s authoritative channel for incidents affecting your organization. It can be viewed by users assigned an appropriate role, including Service Support admin or Helpdesk admin.^2^

    If administrators also cannot sign in, monitor Microsoft’s unauthenticated public status page instead:^3^

    At present, the available update indicates that Microsoft is investigating elevated load, repairing or restarting affected infrastructure, and evaluating traffic redirection. Avoid resetting passwords, clearing credentials, or reinstalling Office across the workforce while the tenant incident remains active; those local actions will not resolve a confirmed service-side outage.

    References

    1. Microsoft 365 suite outage history - StatusGator
    2. How to check Microsoft 365 service health
    3. Microsoft service health status
    AI-generated content may be incorrect. Read our transparency notes for more information.

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