Multiple of the same printers in printing preferences when user log in to RDS server.

Question

Multiple of the same printers in printing preferences when user log in to RDS server.

Tanisorn Sowudomsilp 251

Hi All,

My customer has an issue about multiple of the same printers when logging in to the RDS server on Windows Server 2019. Please see the image below,

User's image

Before they found the issue, they had worked normally for many months.

Could you please provide me with a solution or how can I resolve the issue?

Thank you in advance,

Tanisorn.

Anonymous

2023-08-28T06:37:44.5933333+00:00

Hi,

How is the printer being shared? Is there a print server installed for this purpose? Did this happen to other servers?
Tanisorn Sowudomsilp 251 Reputation points

2023-08-28T13:00:32.27+00:00

Hi Karlie,

How is the printer being shared?
The printer is shared as a network printer using Windows 2019 in the print server role.

Did this happen to other servers?

Yes, it did. The other RDS servers have the same problem well.

Thanks

1 answer

Your answer

Anonymous

2023-08-28T06:37:44.5933333+00:00

Hi,

How is the printer being shared? Is there a print server installed for this purpose? Did this happen to other servers?
Tanisorn Sowudomsilp 251 Reputation points

2023-08-28T13:00:32.27+00:00

Hi Karlie,

How is the printer being shared?
The printer is shared as a network printer using Windows 2019 in the print server role.

Did this happen to other servers?

Yes, it did. The other RDS servers have the same problem well.

Thanks

Answer 1

Limitless Technology 44,776

Hello there,

Is this behaviour only for specific users profile?

On the RDS server, open an elevated Command Prompt and run the following commands to reset the print spooler:

net stop spooler

net start spooler

On the RDS server, go to "Control Panel" > "Devices and Printers."

Remove all instances of the duplicated printers by right-clicking and selecting "Remove device." Ensure that you remove all redundant printer entries.

Similar discussion here https://learn.microsoft.com/en-us/answers/questions/472848/multiple-of-the-same-printers-in-devices-and-print

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer–

Tanisorn Sowudomsilp 251 Reputation points

2023-08-28T13:18:19.71+00:00

Hi Expert,

Thank you for your suggestion. I have restarted the spooler service, and it worked, but the problem came back again shortly afterward. and I have done the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\RemovePrintersAtLogoff = 1 (DWORD)" but I am not lucky, it doesn't work for me.

Thank you for the reference link, I have not done for all the recommendations in the link. If you have any suggestions, please let me know. Thank you for your kindness.

Share via

Multiple of the same printers in printing preferences when user log in to RDS server.

1 answer

Your answer