How to bypass "Expedited Refund Limit Reached" in Azure?

Aalon 0 Reputation points
2023-08-30T17:21:53.54+00:00

I am trying to request a refund because I was over charged for the 2nd time and upon following the steps to request a refund, Im met with "expedited refund limit reached". After that Im stuck, theres no where else to go to request a refund. I have been trying this for an entire month now and I really need my money back!

Can anyone assist?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 125.8K Reputation points Volunteer Moderator
    2023-08-31T05:35:53.6333333+00:00

    Hi,

    Please create a new billing support request using instructions below.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type: Refund request, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT click request refund button and/or on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer if the above was useful.

    Thanks.

    -TP

    1 person found this answer helpful.

  2. Tech-Hyd-1989 5,816 Reputation points
    2023-08-31T15:14:23.5733333+00:00

    Hi @Aalon

    The "expedited refund limit reached" message usually means that you have reached the limit for requesting expedited refunds. Expedited refunds are processed more quickly than regular refunds, but there is a limit to how many you can request.

    If you have reached the limit for expedited refunds, you can still request a regular refund. To do this, you can follow these steps:

    1. Sign in to the Azure portal.
    2. Click on "Help + support" in the left-hand menu.
    3. Click on "New support request".
    4. Under "Issue type", select "Billing".
    5. Under "Problem type", select "Refund request".
    6. Fill out the required information, including the reason for the refund request and the amount you are requesting.
    7. Click "Create" to submit the request.

    Once you have submitted the request, it may take some time for it to be processed. You should receive an email confirmation once the refund has been processed.

    If you continue to have trouble requesting a refund, you can also try contacting Microsoft support directly for assistance. They may be able to provide additional guidance on how to request a refund or help you resolve any issues that are preventing you from doing so.

    If this response has answered your query, please 'Accept as Answer' and Upvote using "Thumbs-up" to Was this answer helpful?


  3. Dillon Silzer 57,831 Reputation points Volunteer Moderator
    2023-08-31T15:46:42.6366667+00:00

    You need to create a ticket with Azure Billing support:

    https://azure.microsoft.com/en-ca/support/create-ticket


    If this is helpful please accept answer.

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