BitLocker Error 8007139f

Aaron Kelly 30 Reputation points
2023-09-13T14:37:37.74+00:00

Hi All,

I originally posted this in the community forum and was then advised to post it here.

I have a machine here that I have put BitLocker on and it appears to have gone through fine. However, I had to go through recovery as the BitLocker key was lost, when pressing 'Escape' to go into recovery mode it gives me the error code 8007139f. I'm not entirely sure how to remedy this, as none of articles/guides I've read so far reference this error code in relation to BitLocker.

Any help is greatly appreciated.

Aaron

Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. S.Sengupta 24,636 Reputation points MVP
    2023-09-14T00:49:37.42+00:00

    The BitLocker error code 0x8007139F typically indicates a problem with the Trusted Platform Module (TPM) or related security hardware on your computer. This error can occur when trying to enable BitLocker encryption on a system drive or other drives.

    #Ensure that the TPM is enabled and working correctly on your computer. You can do this in the computer's BIOS or UEFI settings. The steps to access these settings vary depending on your computer's manufacturer (using F2, F12, or Del during the boot processs) so, kindly check the manual.

    Update TPM firmware (if available).

    Open Command Prompt as an administrator and run the following command:

    wmic /namespace:\root\cimv2\security\microsofttpm path win32_tpm get * /format:value

    After running the command, you will see information about the TPM status. Look for the following properties:

    • IsActivated_InitialValue: This should be set to "TRUE," indicating that the TPM is activated.
    • IsEnabled_InitialValue: This should also be set to "TRUE," indicating that the TPM is enabled.
    • If both "IsActivated_InitialValue" and "IsEnabled_InitialValue" are set to "TRUE," your TPM is in good working order. If they are set to "FALSE" or you encounter any other issues in the output, it may indicate a TPM-related problem that needs to be addressed.
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