Microsoft Translator 2M characters - usage in Trados Plugin 'MT Enhanced using Microsoft Translator' fails

Question

Microsoft Translator 2M characters - usage in Trados Plugin 'MT Enhanced using Microsoft Translator' fails

Robert 6

I have subscribed to 'Microsoft Translator 2 million characters' and use a plug-in for the CAT tool 'Trados' (MT Enhanced - Microsoft Translator). It works at first, but after about 10 minutes at the latest it issues the error message "An error occurred when using the translation source MT Enhanced using Microsoft Translator: The request is not authorised because credentials are missing or invalid.“ I suspect it has something to do with the "Subscription Region", because it cannot be set in the plugin (only "none" is possible). When I try to set "Western Europe", "Access Denied" appears. Could you please help me?

YutongTie-9091 54,021 Reputation points Moderator

2022-10-05T08:20:46.897+00:00

Hello @Robert

Thanks for using Microsoft Q&A platform, is this the process you are following to? https://community.rws.com/product-groups/trados-portfolio/rws-appstore/w/wiki/1271/microsoft-translator-credentials-for-mt-enhanced-app

Regards,
Yutong
Sabri Tahiri 0 Reputation points

2023-02-14T18:35:59.79+00:00

YutongTie,

this is the process my team is following. However similarly we sometimes get the issue. Some of us never get it. I don't see a pattern (some of us are in US, some around the world). Any help?
Michel Farhi-Chevillard 21 Reputation points

2023-02-14T22:38:42.0933333+00:00

Worth mentioning that RWS has recently deprecated MT Enhanced plugin and split it into 2 new plugins, one for the Google MT engines, and one for the MS MT engines. These new plugins only claim support for Trados Studio 2022. See https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/1-general/45661/do-you-rely-on-mtenhanced.
So, perhaps give a try to these new plugins. We can't because we have no plan to migrate to Trados Studio 2022, due to API dependencies on the Trados 2021 version.

Here is the UI of the new MS plugin in Trados 2022. As you can see, you can set the Region.

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YutongTie-9091 54,021 Reputation points Moderator

2022-10-05T08:20:46.897+00:00

Hello @Robert

Thanks for using Microsoft Q&A platform, is this the process you are following to? https://community.rws.com/product-groups/trados-portfolio/rws-appstore/w/wiki/1271/microsoft-translator-credentials-for-mt-enhanced-app

Regards,
Yutong
Sabri Tahiri 0 Reputation points

2023-02-14T18:35:59.79+00:00

YutongTie,

this is the process my team is following. However similarly we sometimes get the issue. Some of us never get it. I don't see a pattern (some of us are in US, some around the world). Any help?
Michel Farhi-Chevillard 21 Reputation points

2023-02-14T22:38:42.0933333+00:00

Worth mentioning that RWS has recently deprecated MT Enhanced plugin and split it into 2 new plugins, one for the Google MT engines, and one for the MS MT engines. These new plugins only claim support for Trados Studio 2022. See https://community.rws.com/product-groups/trados-portfolio/rws-appstore/f/1-general/45661/do-you-rely-on-mtenhanced.
So, perhaps give a try to these new plugins. We can't because we have no plan to migrate to Trados Studio 2022, due to API dependencies on the Trados 2021 version.

Here is the UI of the new MS plugin in Trados 2022. As you can see, you can set the Region.

Answer 1

piotr soucharenko 0

I am in Trados 2022, and I am experiencing the same problem even with the new plugin. It works for a while, and then it stops working. It's a very annoying situation since we can not relay on Microsoft translator to do our work, and we loose a lot of precious time to try get it working. RWS support team has proposed several solutions, but none of them have proved to be efficient.

We will really appreciate your help on this.

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Answer 2

l n 0

I have the same issue trying to use traslater with other plugins in wordpress. It does not work at all. "Microsoft Translator text API: The request is not authorized because credentials are missing or invalid." What to do?

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Answer 3

Michel Farhi-Chevillard 21

Our Language Services team at NI (National Instruments) also uses Microsoft Custom Translator in Trados 2021 through the MT Enhanced plugin and are also experiencing the same issue. The plugin works for a while, so we know the credentials are correct, and suddenly starts failing with this error message.

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Microsoft Translator 2M characters - usage in Trados Plugin 'MT Enhanced using Microsoft Translator' fails

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