My Logitech gaming mouse g502 isn’t working

Hello,

In case you mouse Logitech G502 is not working at all, the main recommendation is to update drivers in order to ensure the correct detection and communication with the system.

However, if the mouse still doesnt work at all, there are few things you can test:

1. Check if the device is recognized by the system. From the Windows Menu, right click and select Device Manager or from a "Run" dialog box run: devmgmt.msc - check in the Interface devices if your mouse appears and if it has any kind of error signal.
2. Test the device in a different computer. This will help to identify if the issue is with the device or system
3. Disconnect other USB devices that could cause conflict.
4. Check for hardware damage: Usual places to look would be USB port is damaged, USB dongle connector is bent, The mouse itself (physical damage, cracks, or if the sensor light lights on), that the mouse is charged, or if it works with cable connected.

In case you detect that the issue is focused on the device (battery not working, or mouse doesn't work on a different computer), you should contact Logitech support.

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