4,608 questions
This device is AAD-joined, right? "WPJ Certificate not found", it seems this is a certificate issue.
ConfigMgr client installation issues Troubleshoot
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C Murali
20
Reputation points
Installed the client on this system and it is showing configuration manager in the control panel. But it isn't showing up in console, so there is no connection to server probably. Please let me know how to troubleshoot using logs. which log need check and how to find error.
Microsoft Security | Intune | Configuration Manager | Other
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Chanuka Francis 361 Reputation points2023-10-01T19:14:55.8066667+00:00 To troubleshoot client communication issues, please check the client-side logs in c:\windows\ccm\logs folder. Use the cmtrace tool to open the logs.
Log Files:
CcmMessaging.log
ClientIDManagerStartup.log
ClientLocation.log-
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AlexZhu-MSFT 6,591 Reputation points Moderator2023-10-02T01:57:15.2033333+00:00 If the above logs are ok, we can further check CCMNotificationAgent.log, in which we can see the communication every 15 minutes.
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C Murali 20 Reputation points
2023-10-04T09:57:56.9533333+00:00 Hi Chanuka Francis,
I have find the log errors like below. Please advise resolve the issue.
- CCMnotificationagent.log
Failed to find a access point for BGB client. 8000000a BgbAgent 9/28/2023 5:19:47 PM 14512 (0x38B0)
- CCMmessaging.log
Failed in WinHttpSendRequest API, ErrorCode = 0x2ee7 CcmMessaging 9/28/2023 3:51:16 PM 2576 (0x0A10) - ClientIDmanagerstratup.log
RegTask: Failed to refresh MP. Error: 0x80004005 ClientIDManagerStartup 9/28/2023 1:20:38 PM 2576 (0x0A10)
RegTask: Failed to send registration request message. Error: 0x8000000a ClientIDManagerStartup 9/28/2023 1:20:38 PM 2576 (0x0A10)
RegTask: Failed to send confirmation request. Error: 0x8000000a ClientIDManagerStartup 9/28/2023 1:20:38 PM 2576 (0x0A10)
- ClientLocation.log
Failed to get CMG metadata 0x87d00231 ClientLocation 9/27/2023 10:12:01 PM 16072 (0x3EC8)
Failed to get management points from CMG 'XXXXXXXX for site 'XXX'. Error 0x87d00231 ClientLocation 9/27/2023 10:12:01 PM 16072 (0x3EC8)
WPJ Certificate not found ClientLocation 9/27/2023 10:12:01 PM 16072 (0x3EC8)
Failed to get CMG metadata 0x87d00231 ClientLocation 9/27/2023 10:12:01 PM 16072 (0x3EC8)
Failed to get management points from CMG 'XXXXXXXXXXXX' for site 'XXX'. Error 0x87d00231 ClientLocation 9/27/2023 10:12:01 PM 16072 (0x3EC8)