Google lens not enabled in kiosk mode

Question

Google lens not enabled in kiosk mode

Jansen, Kristin 1

I've installed Google Lens on the kiosk mode. It works outside of it, but not inside.
I've checked the version of android and should be OK.
The application should have access to camera, folders and mic.

Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2021-07-19T08:57:57.743+00:00

@Jansen, Kristin How are things going on? We are waiting to see if our problem is resolved. If there is anything update, please feel free to let us know.
Thomas Bailey 1 Reputation point

2022-12-12T17:01:33.427+00:00

@Jarvis Sun-MSFT @Jansen, Kristin

I have been experiencing this issue also, except for me it is intermittent. I have some older Android 8 tablets which do not let the Lens app function in MHS (managed home screen), but some Android 10 tablets that somehow run the app, but then we just purchased some Android 12 Lenovo tablets which run Lens great outside of MHS, but not within it.

Just curious if anyone came across a fix for this.

To be clear, the app deploys just fine to the tablet and shows up in MHS in the right spot. The app launches within MHS but just shows a black screen. All permissions are auto-granted via MDM and everything else works just fine.

Thank you,

2 answers

Your answer

Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2021-07-19T08:57:57.743+00:00

@Jansen, Kristin How are things going on? We are waiting to see if our problem is resolved. If there is anything update, please feel free to let us know.
Thomas Bailey 1 Reputation point

2022-12-12T17:01:33.427+00:00

@Jarvis Sun-MSFT @Jansen, Kristin

I have been experiencing this issue also, except for me it is intermittent. I have some older Android 8 tablets which do not let the Lens app function in MHS (managed home screen), but some Android 10 tablets that somehow run the app, but then we just purchased some Android 12 Lenovo tablets which run Lens great outside of MHS, but not within it.

Just curious if anyone came across a fix for this.

To be clear, the app deploys just fine to the tablet and shows up in MHS in the right spot. The app launches within MHS but just shows a black screen. All permissions are auto-granted via MDM and everything else works just fine.

Thank you,

Answer 1

Jared 10

I was able to successfully get the Google Lens app to work in multi-app Kiosk mode on an android tablet by:

-Assigning the "Google" app com.google.android.googlequicksearchbox to the kiosk device group (even though Google is already installed on the device as a native app).

-Adding the Google app to the custom layout along with the Google Lens app in the device configuration profile.

-Clearing the cache and all data in app settings for the Google app.

It appears Lens is actually dependent on the Google App as Lens would just show a black screen before completing the extra steps.

Ashley Beddall 0 Reputation points

2024-04-11T15:36:16.7+00:00

Installing the 'Google' app and adding to the home screen did indeed fix this.

Many thanks to Jared for figuring this one out!
Daniel Hernández 0 Reputation points

2025-05-22T09:12:53.07+00:00

Hi.

I had same problem. Thanks a lot.

Answer 2

@Jansen, Kristin Thanks for posting in our Q&A.
From the description, it seems that there is a problem with our kiosk mode settings, We can try to add Google Lens app to the kiosk by implementing the following:

Assign the Google Lens apps to the device group from Intune the conventional way. (Client Apps -> Add App). Pay attention to the camera and other permissions assignment
Make sure that the app is deployed through assign a device restriction profile

Reference: https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-enabling-kiosk-mode-on-android-and-ios-devices/ba-p/390965

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Robby Van der Zande 0 Reputation points

2023-09-21T15:29:25.2366667+00:00

Sorry for bumping an old topic, but this is the only topic I can find about it.

Having the same issue, multiple Android Devices with no solution (yet).

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Google lens not enabled in kiosk mode

2 answers

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