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Salesforce Outlook integration Microsoft app from the official store, does it cost or is it for free if one posesses Microsoft licence?
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The basic functions are included in the free version, and it also offers a paid version.
Welcome to our forum!
Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. According to your description, it seems that your problem is also related to Salesforce, we are not very familiar, the following is for reference only.
Based on my search, there seems to be no official documentation for Microsoft license requirements. For Salesforce for Outlook system requirements, you may be available with the purchase of Sales Cloud or Government Cloud in: Personal, Contact Manager, Professional, Enterprise, Performance, Unlimited, and Developer Editions. More information, see: https://help.salesforce.com/s/articleView?id=sf.outlookcrm_sys_req.htm&type=5.
Hope this helps!
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