WHEA Logger event ID 18, system is rebooting while gaming, no BSOD.

Question

WHEA Logger event ID 18, system is rebooting while gaming, no BSOD.

Adrian Sebastian 0

Got my computer back from a technician a few days ago, running fine but now games will randomly crash and reboot my system with no rhyme or reason. Temps have been fine, no overclocking, drivers up to date, completely new motherboard, ram, GPU, CPU, SSD, and PSU. No XMP loaded for ram, all BIOS settings are default.

System Specs:

CPU: AMD Ryzen 5 5600X

GPU: AMD Radeon RX 7800 XT

RAM: G. Skills Ripjaws V 32 GB (4x 8 GB) DDR4-3200 CL16 Memory

Storage: Kingston NV2 1 TB M.2-2280 PCIe 4.0 X4 NVME SSD

Motherboard: ASRock B550M Pro4 Micro ATX AM4

PSU: Apevia Galaxy 850W 80+ Gold Efficiency Semi-Modular

Event Viewer General tab shows:

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 5

The details view of this entry contains further information.

The Details tab shows:

+ System 

  - Provider 

   [ Name]  Microsoft-Windows-WHEA-Logger 
   [ Guid]  {c26c4f3c-3f66-4e99-8f8a-39405cfed220} 
 
   EventID 18 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x8000000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-10-06T03:22:27.9262104Z 
 
   EventRecordID 14215 
 
  - Correlation 

   [ ActivityID]  {c03c71db-23ff-4418-89ab-7f2a23bd0b6a} 
 
  - Execution 

   [ ProcessID]  3920 
   [ ThreadID]  4424 
 
   Channel System 
 
   Computer CreamDreamBalls 
 
  - Security 

   [ UserID]  S-1-5-19 
 

- EventData 

  ErrorSource 3 
  ApicId 5 
  MCABank 5 
  MciStat 0xbea0000001000108 
  MciAddr 0x7ff7233a0cb1 
  MciMisc 0xd0130fff00000000 
  ErrorType 9 
  TransactionType 2 
  Participation 256 
  RequestType 0 
  MemorIO 256 
  MemHierarchyLvl 0 
  Timeout 256 
  OperationType 256 
  Channel 256 
  Length 1163 
  RawData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Answer 1

Hello

The event log entry with Event ID 18 indicating a fatal hardware error typically points to a severe issue with the server's hardware, specifically related to the processor core. Here are some steps to investigate and potentially address this error:

Review Event Logs:

Investigate the system's event logs to see if there are any additional error messages or warnings that might provide more context about the issue. Look for patterns or other events that occurred around the same time.

Hardware Checks:

Perform a thorough hardware check on your server. This should include checking the processor, memory, and other components. Ensure that all components are properly seated and functioning correctly. Pay special attention to the processor and its cooling system.

Memory Testing:

Sometimes, memory issues can manifest as hardware errors. Run memory tests, such as Windows Memory Diagnostic or MemTest86, to check for memory problems.

Processor Stress Testing:

To verify if the processor is functioning correctly, you can use stress-testing tools like Prime95. However, use these tools with caution, and ensure your server's cooling system can handle the stress.

Contact Hardware Vendor:

If the server is under warranty or covered by a maintenance contract, consider contacting the hardware vendor for support and diagnostic assistance. They may be able to provide specific guidance.

Backup Data:

As a precaution, ensure that your important data is regularly backed up. A hardware error like this could potentially lead to data corruption or loss.

Event ID 18, indicating a fatal hardware error, should not be ignored, as it can lead to system instability and data loss.

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WHEA Logger event ID 18, system is rebooting while gaming, no BSOD.

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