When I tried to create a chapter in Stream, it said, "There is not enough storage to save the chapter. Please clear some space and try again." and an error message appears and chapters cannot be created.

Question

When I tried to create a chapter in Stream, it said, "There is not enough storage to save the chapter. Please clear some space and try again." and an error message appears and chapters cannot be created.

Fukuda Yume 25

Tried to create a chapter in Stream,

When I tried to create a chapter in Stream, it said, "There is not enough storage to save the chapter. Please try again with more space.

and cannot create a chapter.

■What we did

(1) Open a large movie of a certain size (1 hour and 30 minutes in length and 4 GB in capacity) in Stream.

(2) Start creating chapters.

(3) Create two chapters (up to this point, the video was created successfully)

(4) Created the third chapter and clicked the check mark. There is not enough storage space to save the chapter. Please make more space and try again. and an error message appears and the creation of the third chapter does not complete.

■What we tried

Log in as a different user who has been granted editing privileges, and create a chapter with the corresponding video.　

　　→ The same error message appeared and the chapter could not be created.

Log in as a user with administrator privileges and create a chapter with the corresponding video.

　　→ Unable to create with the same error.

Log in with administrator privileges, check Sharepoint on the communication site where the video is stored, and check the "storage usage" of the site. The usage was 9% and there was no problem, but as a trial, increased the site's Sharepoint capacity limit to 200 GB.

　　→ The error was resolved and chapters could be created.

Increasing "storage usage" did temporarily allow chapters to be created, though,

However, it is not suitable as a flow to be continued as a future operation,

I would appreciate it if you could tell me the cause of the above error and how to resolve it.

User's image

Emily Du-MSFT 51,856 Reputation points Microsoft External Staff

2023-11-09T01:42:00.9766667+00:00

Thank you for your question.

We are currently looking into this issue and will give you an update as soon as possible.

Accepted answer

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Your answer

Emily Du-MSFT 51,856 Reputation points Microsoft External Staff

2023-11-09T01:42:00.9766667+00:00

Thank you for your question.

We are currently looking into this issue and will give you an update as soon as possible.

Answer 1

Emily Du-MSFT 51,856 Microsoft External Staff

Please follow below tips to troubleshoot the issue.

1.Go to the document library where the video stored in, check versioning whether enable in this document library. If versioning is enabled, then check how many versions a video has.

2.Go to Site settings -> Storage Metrics, check the actual storage usage of the site collection.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Emily Du-MSFT 51,856 Reputation points Microsoft External Staff

2023-11-14T07:33:55.5733333+00:00

Is there any result from initial troubleshooting?
Fukuda Yume 25 Reputation points

2023-11-15T00:41:58.21+00:00

Thank you for your reply.

Sorry for the delay in responding.

We have performed the procedure you requested and have attached the images below. (Sorry for the Japanese screen)

1.Go to the document library where the video stored in, check versioning whether enable in this document library. If versioning is enabled, then check how many versions a video has.

2.Go to Site settings -> Storage Metrics, check the actual storage usage of the site collection.

Is the above image correct?

Thank you in advance for your confirmation.
Emily Du-MSFT 51,856 Reputation points Microsoft External Staff

2023-11-15T08:29:40.2266667+00:00

1.According to the picture you provided, there are 33 versions for this video. Versions also take up storage of site collection. So, at least, this video takes up 100 GB of site collection.

I suggest you delete unused versions for this video.

2.There is a certain delay for storage usage in the SharePoint admin center. Please refer this article to check Storage Metrics in the site settings.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Fukuda Yume 25 Reputation points

2023-11-17T06:44:59.7966667+00:00

Thank you for contacting us.

It appears that the version of the video was causing the site to increase storage.

We will take action to remove the version in the future.
Emily Du-MSFT 51,856 Reputation points Microsoft External Staff

2023-11-17T06:48:39.1+00:00

Thanks for sharing your reply.

If you find an answer is helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community.

Thank you for your understanding.
Emily Du-MSFT 51,856 Reputation points Microsoft External Staff

2023-11-17T08:28:57.4833333+00:00

I received an email that you have accepted this answer. And I noticed you have unmarked this answer.

It is kindly following up to see if you have any remaining concerns for this issue. Any concerns are welcome to discuss.

If there is no question, thank you very much for closing the case with "Accept Answer".

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When I tried to create a chapter in Stream, it said, "There is not enough storage to save the chapter. Please clear some space and try again." and an error message appears and chapters cannot be created.

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