How to disable "you don't often get email from xxx" function in outlook for windows.

Patrick Reuter 90 Reputation points
2023-11-09T18:46:56.9366667+00:00

I want to disable the "you don't often get email from xxx" function. Our IT department has unchecked the box for the first contact safety tip as suggested as an "answer" in a previous post, yet this message is still popping up rendering the preview function and viewing pane completely useless. The suggested answer for increasing the preview pane is to just slide the bar over making the reading pane smaller which then makes the reading pane useless.

We need a solution to turning off this fairly redundant function that actually works.

Article referencing just uncheck the safety tips & indicators THAT DOES NOT WORK: https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-disable-you-dont-often-get-email-from-xxx/071e3131-5a21-4d9a-ba06-dd1861683750

Reference email from our IT department showing this is disabled.IT message

Outlook | Windows | Classic Outlook for Windows | For business
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  1. SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff
    2023-11-10T01:37:17.7766667+00:00

    Hi @Patrick Reuter

    yet this message is still popping up rendering the preview function and viewing pane completely useless.

    Can you provide a screenshot of your security tips?Please be aware of the overwriting of your personal privacy information. Under normal circumstances, safety tips do not obscure the reading pane.

    However, you mentioned that your IT department unchecked the box for the first contact security prompt, but the message still pops up in Outlook for Windows. This could be due to some syncing issues or caching issues. Here are some possible solutions you can try:

    1.Contact your IT department again and ask them to follow the steps below to verify that the anti-phishing policy has been applied to your account and that the first contact security tip is disabled.

    • Please sign into https://security.microsoft.com 
    • Then navigate to Policies and rules> Threat policies> then select Anti phishing policy(Default) then select edit.
    • Then disable the first contact safety tip.
    • Please refer to image below for easy navigation.

    User's image

    2.Restart Outlook for Windows and see if it disappears.

    3.Check that Outlook for Windows is up to date by going to Files>Office accounts> Update options, >Update now.

    Hope this helps!


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    2 people found this answer helpful.

  2. Michael Steinhofer 30 Reputation points
    2024-01-02T20:44:16.02+00:00

    I don't get it. I never touched this setting myself and it was off by default. yet all my users were complaining about getting the message, including me.

    The most aggravating thing is that it will ONLY show on legitimate email! It never seems to show up on clear junk mail or clearly spoofing/phishing emails. Only on legitimate emails. And it shows on almost EVERY email in my inbox from external senders. And how many emails must I receive from the same person before the system knows that I receive emails from him all the time and removes the damn message?

    It is also annoying that this message stays in the body of the email when you reply to the person, back and forth, multiple times it shows all throughout the thread.

    What's weird to me also, is that it doesn't show for someone at the same domain that I had previously interacted with before this setting was put in place by Microsoft. The other people at said company do not get this message, but new people I'm interacting with get the message even though they are on the same domain as the others. It makes no sense?

    Also, since I am the admin here, I have attempted to basically turn it on then turn it off again to see if that maybe will kick start it into working as it should.

    2 people found this answer helpful.

  3. Tim van den Boog 10 Reputation points
    2024-01-05T04:00:51.1033333+00:00

    Can we please get rid of this useless warning? I send someone an email and when they reply, the first thing I get to see is 'You don't often get email from...'. Above all it is really annoying that it takes up the first line of the email so I can't see any preview of the email. PLEASE FIX THIS ASAP.

    2 people found this answer helpful.

  4. Justin W 10 Reputation points
    2024-01-27T01:25:27.87+00:00

    Not sure how long it will last but I was able to run this command to modify the default policy to disable it. Set-AntiPhishPolicy -Identity "Standard Preset Security Policyxxxx" -EnableFirstContactSafetyTips $false The x's would be from your policy name. You can get the name by running this: Get-AntiPhishPolicy | Format-Table Name
    Ran Powershell in admin mode. Install-Module ExchangeOnlineManagement Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass Connect-ExchangeOnline

    2 people found this answer helpful.

  5. Jim Pennington 70 Reputation points
    2024-02-08T18:20:45.9+00:00

    So I've decided to go the route of disabling the "standard-protection" based security policies (https://security.microsoft.com/presetSecurityPolicies) and create new policies so I can disable "EnableFirstContactSafetyTips".

    However, this means I need to re-create all the policies that this will remove. This not only includes the anti-phishing policy, but also the anti-spam, anti-malware, safe attachment, and safe links policies.

    I used powershell to get-antiphishpolicy of the policy created by the standard-protection preset and list out all the properties and their values. I was then able to use those values to create a new antiphish policy with the same settings.

    But two questions...

    1. What command do I use to get the properties of the other policies? For example, for the antispam policy there isn't a get-antispampolicy commandlet that lists all the properties like the get-antiphishpolicy does.
    2. Is there a way I could use powershell to just "get" the current policy and then create a new policy (copy) with all the same property values? That way, I could use that as my starting template.
    2 people found this answer helpful.
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