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Windows 11 connected to mobile's hotspot could not ping any dns

Windows 11 connected to mobile's hotspot 0 Reputation points
2023-10-20T05:44:40.64+00:00

Hello support team.

I try to use mobile internet but i got issues with it, when i connected to home wifi router all is fine, but when i connect to mobile's hotspot i can open web pages an that is all.

I can't ping any dns many programs can't work, they just can't got ip from dns name and i think it is the same problem like ping.

I tried to do my wifi connection like private , but it is didn't help .

Windows 10 on the same laptop work well . if i update on windows 11 i will get that issues.

Could you help me to find solution for that?

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Wesley Li-MSFT 4,576 Reputation points Microsoft External Staff
    2023-11-13T09:04:16.6466667+00:00

    Hello

    I understand that you’re having trouble with your mobile hotspot on Windows 11. Here are a few steps you can try to resolve the issue:

    Restart Mobile Hotspot Services: Press Windows key + R then type in: services.msc then hit OK. Look for Windows Mobile Hotspot Service > Right-click then click Restart or Start if it’s not yet running.

    Change the Network Adapter’s Settings: Go to Settings > Network & internet > Advanced network settings. Then select More network adapter options under Related settings. Right-click the network adapter for your mobile hotspot to select Properties. Select the Sharing tab on the properties window. Deselect the checkbox for the Allow other network users to connect through this computer’s Internet connection option. Hit OK and restart the PC.

    Update Wi-Fi Driver: Go to Device Manager > Expand the Network Adapters > Look for the Wireless driver that was installed > Right-click and Update > Look for “Browse my computer for driver” > “Let me pick drivers available drivers” > Choose an old driver and use it.

    Run the Network Adapter Troubleshooter: Open Start > Settings > Update & security > Troubleshoot. Scroll down, select Network adapters. Click Run the troubleshooter. When complete, restart to see if it works.

    Clear DNS Cache: DNS issues on Windows 11 can appear if you have problems with the cache, so clear it properly.

    Disable Antivirus Temporarily: To resolve such DNS issues, try disabling your antivirus temporarily.

    Restart Your Router: Restarting your router can also help with this problem.

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