New Laptop Outlook Visual Display is Too Large

Question

New Laptop Outlook Visual Display is Too Large

Michelle Stafford 35

I got a new laptop last week. All MS365 apps are visually too large and it is kind of annoying. I've checked my display size and it shows 100%, but what I am seeing is more like 125%. I would like to adjust it to a lower scale like maybe 90%, but custom scaling is set to be only 100-500. Is there any way to modify this to a lower scale? My IT pros have tried to diagnose issue but haven't found anything.

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-03-30T05:20:40.2766667+00:00

Hi @Michelle Stafford ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
Jesse Garcia 5 Reputation points

2023-11-15T15:39:53.9+00:00

Thank you for posting a follow up to this, it fixed my issue, for me it happened randomly to Outlook overnight. A pretty annoying bug
KenK 0 Reputation points

2025-02-06T16:56:21.8533333+00:00

Thanks. I really hated the new Outlook due to this "IN YOUR FACE VIEW". Now it's more like the old one. Why on earth that is not automatic is odd. I can imagine so many people thinking the new version is garbage.

3 answers

Your answer

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-03-30T05:20:40.2766667+00:00

Hi @Michelle Stafford ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
Jesse Garcia 5 Reputation points

2023-11-15T15:39:53.9+00:00

Thank you for posting a follow up to this, it fixed my issue, for me it happened randomly to Outlook overnight. A pretty annoying bug
KenK 0 Reputation points

2025-02-06T16:56:21.8533333+00:00

Thanks. I really hated the new Outlook due to this "IN YOUR FACE VIEW". Now it's more like the old one. Why on earth that is not automatic is odd. I can imagine so many people thinking the new version is garbage.

Answer 1

Michelle Stafford 35

After many discussions with some IT folks here at work, here are the steps to change the larger scaling in Outlook: Go into your settings app and choose ease of access. Change the text slider to anything, let it take its time on adjusting everything and then change it back to the lowest setting again. The please wait screen will take a minute both times you adjust the text scale slider. That’s normal. Close all office apps and re open them and it should look normal again. THIS worked!! Thank you, @ChristyZang-MSFT!!

Marty Hasz 0 Reputation points

2024-01-05T18:58:35.5866667+00:00

Where is this "ease of access" setting?
Shell D 0 Reputation points

2025-02-14T00:40:51.16+00:00

Appreciate the info and update. Fixed mine in a minute.

Answer 2

Hi @Michelle Stafford ,

Welcome to our forum!

Do other user in your organization encounter the same issue?

According to your description, i notice that you are using Microsoft 365, in order to further confirm if the issue is related to Touch/Mouse Mode, please refer to this article and check if you enable it. If so, please disable it and check if there're any differences.

Turn Touch Mode on or off

In addition, as i know, this apps may be too large or too small compared to the rest of the desktop when we use a high-DPI device such as a Surface Pro 3, Surface Pro 4, or Surface Book together with external monitors. If it's your case, please refer to this article and try the suggestions mentioned in it:

Windows scaling issues for high-DPI devices

Hope the above help!

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Answer 3

Kris van der Zwaan 0

Hello,

I was likely experiencing the same issue, but there was no clear solution available. Scaling and other settings all seemed to be correct. After some testing, this is what worked for me:

Go to Settings → Accessibility → Text size. Temporarily change it to, for example, 103% and apply, then set it back to 100%.

After doing this, my Office desktop apps returned to their normal size. I hope this helps in your case as well.

Kind regards, Kris

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New Laptop Outlook Visual Display is Too Large

3 answers

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