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Agilysys Eatec Program will not run.
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Cyrus Hosmer
0
Reputation points
We have this issue with several PC's that a program called Eatec will not run and gives this error in the event log.
Log Name: System Source:
Microsoft-Windows-DistributedCOM
Date: 11/14/2023 12:21:35 PM
Event ID: 10000
Task Category: None
Level: Error
Keywords: Classic
User: RWIN\RFHost
Computer: ECLARFHOST.rwin.local
Description:
Unable to start a DCOM Server: {D91ACF09-5AD1-4D40-BBED-2A9CE4E02241}. The error: "2147943140"
Happened while starting this command:
C:\Program Files (x86)\EatecClient\EatecClient.exe -Embedding
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2023-11-14T20:21:35.0885289Z" />
<EventRecordID>31634</EventRecordID>
<Correlation ActivityID="{12e4c425-11e7-42e2-8c3a-c95da976a04f}" />
<Execution ProcessID="2008" ThreadID="11100" />
<Channel>System</Channel>
<Computer>ECLARFHOST.rwin.local</Computer>
<Security UserID="S-1-5-21-1123690222-862700419-971610850-1216" />
</System>
<EventData>
<Data Name="param1">C:\Program Files (x86)\EatecClient\EatecClient.exe -Embedding</Data>
<Data Name="param2">2147943140</Data>
<Data Name="param3">{D91ACF09-5AD1-4D40-BBED-2A9CE4E02241}</Data>
</EventData>
</Event>
Here is the system info
Device name ECLARFHOST
Full device name ECLARFHOST.rwin.local
Processor Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 8CE06C34-3D8A-46DA-8024-73B8AA9654EC
Product ID 00330-53736-50956-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Edition Windows 10 Pro
Version 22H2
Installed on 10/24/2022
OS build 19045.3636
Experience Windows Feature Experience Pack 1000.19053.1000.0
From what I have looked up, it is a permissions problem with the DCOM. I have looked at how to fix, but nothing seems to be working.
The weird thing is we have other PCs with the same OS Build, and they are working fine. The program just stopped working on some of our PCs.
The company that makes the program is no help and says it is a Microsoft issue and we should reach out to support. They have also recommended that we just reset the PCs.
Windows for business | Windows Client for IT Pros | User experience | Other
3 answers
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Anonymous2023-11-15T18:10:44.68+00:00 -
Cyrus Hosmer 0 Reputation points
2023-11-15T18:13:41.7866667+00:00 The developer is useless and keeps blaming it on Microsoft, saying it is not an issue with their software.
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Anonymous
2023-11-15T18:26:57.74+00:00 Might try standing up a new one, patch fully, install the problem application for testing. If it succeeds then it may indicate the other pc is somehow broken.
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Cyrus Hosmer 0 Reputation points
2023-11-15T18:34:45.7866667+00:00 The software is installed on about 35 PCs. One day it just decided to break on a dozen of them for no reason. Two PCs with the same OS and build one works fine, one does not.
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Anonymous
2023-11-15T18:37:37.5166667+00:00 Sounds good, there's nothing we can do since we have no clues whatsoever about the how the software works internally. Only the application developer has this information.
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MotoX80 36,401 Reputation points2023-11-16T01:18:25.1433333+00:00 <Data Name="param2">2147943140</Data>
2147943140 is 0x800702E4.
Is the user launching the program with "Run as administrator"?
Run dcomcnfg.exe and look to see if this app is listed under COM+ Applications. Then check the identity and activation tabs. Is it set to run as the interactive user? Is the user a member of the administrators group?
You really need to talk to the software vendor's support team to understand what their "run as admininistrator" requirements are.
Since it has "client" in the .exe, I would hope that the program can run as a normal user and not require admin rights.
Here is an example of dcomcnfg.