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Same issue here. I go through the remove link on all listed entries, then I refresh the page and they all reappear.
Very annoying.
Can't delete old bitlocker recovery keys (again)
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Ivan
5
Reputation points
Hi,
Once again I'm having a problem that it seems to be from Microsoft, I can't remove my old bitlocker keys. Tried for days but no luck. It says:
Try again later
Something went wrong, and we can't delete this recovery key right now.
Is there anyone having the same problem?
Thanks in advance,
Ivan
Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
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Christian Michels 5 Reputation points2023-12-07T12:25:14.6+00:00 Same behavior here. After deleting the previous deleted keys apear again in the list.
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7 answers
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Robert Heßland 5 Reputation points2023-11-25T22:17:34.0466667+00:00 Same issue, cant delete bitlocker keys, I have around 40 keys now on my account that I cant delete. Support promised they get back to me in a couple of days and never did.
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Nikola D 0 Reputation points2023-12-05T09:32:49.47+00:00 Did you figure out to fix the issue ?
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Anonymous2023-09-05T03:03:29.5566667+00:00 Hi Ivan
If you want to delete the bitlocker recovery key, you need to turn off BitLocker protection first, and then delete the recovery key file or remove the recovery key from your Microsoft account.
What I need to confirm is if you tried to remove the bitlocker recovery key from your Microsoft account but failed?
Have you followed these steps?
- Open a web browser on another device.
- Go to Microsoft Account to find the recovery key.
- Select the device for which you want to remove the recovery key, and then click Remove.
Hope the information is helpful.
Best Regards,
Hania Lian
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Robert Heßland 5 Reputation points
2023-11-28T22:46:19.0966667+00:00 all of the keys I cant delete are related to drives that were physical destroyed so what do I do with them? Have the keys in my account forever? If Microsoft changes policies regarding bitlocker keys and how to delete them, inform users on how to do so and not change it and throw it out in the wild.
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Ivan 5 Reputation points
2023-09-05T03:45:31.57+00:00 Hi Hania, thanks for your reply. Unfortunately, that didn't work.
I tried encrypting and decrypting another drive (same PC), and then removing the associated recovery key but the problem persists.
It seems to be a problem on Microsoft's behalf. Is there any way of reporting this behaviour to Microsoft?
Thank you.
Edit: this problem is happening on https://account.microsoft.com/devices/recoverykey
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Ivan 5 Reputation points
2023-09-06T14:56:29.2466667+00:00 I need to bump up this thread to see if anyone else is having the same problem or it's just me. Now I have two orphan keys and can't remove neither.