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Teams background keeps disappearing in the corners and the middle of the screen

Gonzales, Lisa 0 Reputation points
2023-12-01T16:43:30.3933333+00:00

When I set a background image it shows up, however, as I am in a meeting the backgrounds always glitch out. The corners will start to disappear, then come back up, then the middle will disappear. I try moving closer to the camera and further back from the camera and try different lighting and I can't figure out how to just keep the background image solid. Any tips??

Microsoft Teams | Microsoft Teams for business | Other
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  1. Anonymous
    2023-12-04T02:37:07.5266667+00:00

    Hi @Gonzales, Lisa

    Could you please tell me are you using Teams Classic?

    Please try updating Teams to the latest version or New Teams.

    User's image

    Please try clearing Teams cache and restarting.

    User's image

    Disable GPU hardware acceleration: Click on your Profile Picture at the top right of your window. Click Settings on the drop-down menu. In the General section check “Disable GPU hardware acceleration” and restart Teams

    User's image

    Check the camera aspect ratio: This may be related to the camera aspect ratio of the video, which may be why the background is not displayed properly. It might have nothing to do with the Teams app and everything to do with the device's camera. You can try resizing the background image to fit the camera aspect ratio of the video.

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