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I've been using MS Authenticator for years for my work account. I recently added my personal account to Authenticator, which I'm using on an iPhone 13 Mini running iOS 16.6.1. Immediately after adding my personal account, the app is no longer working properly.
When I open Authenticator, it performs the Face ID check, which is successful. However the screen says "Authenticator locked", with text below it that says "Unlock". The word "unlock" appears to be a clickable element, but when I touch it nothing happens. The app does not respond. And there are no other options on the screen for me to try.
I've restarted my phone, and quit and relaunched the app many times, but nothing changes. How can I regain access to Authenticator?
I was able to resolve the problem by deleting the Authenticator app from my phone, reinstalling it, and re-adding my work Microsoft account within the app. I decided not to re-add my personal Microsoft account within the app, and I don't know if the problem would recur if I did so.
Thanks again Dave for your comments.
I don't see how to mark this problem/thread as resolved, but if someone can point me in the right direction, I'll be happy to do so.
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Glad to hear, you're welcome, please don't forget to close up the thread here by marking answer if the reply is helpful--
This sounds like some additional app lock setting on the phone's operating system. Likely is expecting the phones biometric to unlock.
--please don't forget to close up the thread here by marking answer if the reply is helpful--
Thanks for the fast reply, Dave.
Do you have any suggestion on how to resolve the issue?
By the way, I tried disabling Face ID, relaunching the app, and entering my phone passcode (which was accepted), but that didn’t solve the problem.
The microsoft authenticator does not control or provide this function. This thread could help you though.
https://discussions.apple.com/thread/7923133?sortBy=best
--please don't forget to close up the thread here by marking answer if the reply is helpful--
Please don't forget to close up the thread here by marking answer if the reply is helpful--
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I had the same problem on my Android phone: on the Authenticator I pressed "Unlock" and got a black screen. It tuns out that when I pressed the upper bottom on the right of the phone it would let me authenticate with my finger tip and the app opened. Lucky me!