How to allow emails to automatically download images in Exchange. E.g. from Mailchimp

Question

How to allow emails to automatically download images in Exchange. E.g. from Mailchimp

Steffen Burgess 0

We send our readme emails from Mailchimp, to take advantage of the reporting people need to download the images so that it tells Mailchimp that it was opened, but it seems like quite a few people don't do this. How can I set Exchange Online to allow automatic downloads of images from a specific email address for all users? Mailchimp is set to send from our domain e.g. ******@yourdomain.com like it is spoofed.

Rosalyn Langley 0 Reputation points

2025-01-27T16:50:15.8466667+00:00

Well, I can’t even find FILE when I go into Outlook so I’m stuck. Help?

2 answers

Your answer

Rosalyn Langley 0 Reputation points

2025-01-27T16:50:15.8466667+00:00

Well, I can’t even find FILE when I go into Outlook so I’m stuck. Help?

Answer 1

Shivangi Abhijit Vaidya 75

To allow emails to automatically download images in Exchange, you can follow these steps:

Open Outlook and go to the “File” tab.
Click on “Options” and select “Trust Center”.
Click on “Trust Center Settings”.
Under “Microsoft Outlook Trust Center”, uncheck the “Don’t download pictures automatically in HTML e-mail messages or RSS items” checkbox.
Click “OK” to save the changes.

If you want to download images from a trusted source, you can add the sender or domain to your Safe Senders list.

To do this, right-click on the email message and select “Add Sender to Safe Senders List” or “Add the Domain [domain name] to Safe Senders list.”

Steffen Burgess 0 Reputation points

2024-01-08T08:12:01.92+00:00

Thanks, I should of said that I would like to do this for all users as an administrator in Exchange Online. readme@ is already in the safe senders list but that doesn't help. Could that be because mailchimp is spoofing the address? If that is the case, do you have any experience with this?
Shivangi Abhijit Vaidya 75 Reputation points

2024-01-09T01:27:43.5433333+00:00
Hello Steffen,

As you are saying the email is already in safe sender list, you can try to assign user to the Exchange Administrator role. This role allows users to manage your organization’s email and mailboxes from the Exchange admin center. Try below steps to do so.

Log in to the Exchange admin center.

Go to the permissions category and select admin roles.

Select the Organization Management category and click the Edit button.

Click the Add button to add the member to the respective role group.

Select the user which you need to add as an administrator.

Click the Add button and then click OK.

** Additional step - Once you have assigned someone to the Exchange Administrator role, it is recommended to also assign them to the Service Support Administrator role. This way they can see important information in the Microsoft 365 admin center, such as the health of the Exchange Online service and change and release notifications.
Rosalyn Langley 0 Reputation points

2025-01-27T16:50:59.3466667+00:00

I can’t find FILE in Outlook!

Answer 2

Jarvis Sun-MSFT 10,231 Microsoft External Staff

@Anonymous ,

Welcome to post our Q&A forum!

To allow automatic downloads of images from a specific email address in Exchange Online, you can add the email address to the Safe Senders List.

Please note that adding an email address to the Safe Senders List will allow all images from that email address to be downloaded automatically. If you want to download images from a specific email but not all emails from that address, you can add the email address to the Blocked Senders List and then remove it from the list. This will allow images from that email to be downloaded automatically while still blocking other emails from the same address.

I hope this helps! Let me know if you have any other questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

Steffen Burgess 0 Reputation points

2024-01-08T08:13:55.6466667+00:00

Interesting info about the blocked senders, I don't really understand that though. I just want emails from readme@ to download pictures. readme@ is already in the safe senders list but that doesn't help. Could that be because mailchimp is spoofing the address? If that is the case, do you have any experience with this?
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2024-01-15T07:43:53.9+00:00

Hi @Anonymous , thanks for your reply. This should be admin role settings, have you tried to assign suitable permission for the mailbox?

if there's any progress or updates? --please don't forget to upvote and Accept as answer if the reply is helpful--
Steffen Burgess 0 Reputation points

2024-01-15T08:00:31.3633333+00:00

Unfortunately your answer doesn't help me. Will wait to see if someone else knows how to do it.
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2024-01-18T02:49:06.08+00:00

@Steffen Burgess , Fine, I will study on it and response if any update.
Roberto Roberti 0 Reputation points

2024-01-19T14:30:38.4866667+00:00

@Jarvis Sun-MSFT Did you find a fix/workaround for this?
Steffen Burgess 0 Reputation points

2024-01-19T14:33:36.32+00:00

No not yet, going to raise a support ticket with Microsoft, tried to speak to Mailchimp about it and they weren't any help. May just send internal Comms through SharePoint

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How to allow emails to automatically download images in Exchange. E.g. from Mailchimp

2 answers

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