Error Code 0x80070005 - 0x20000

Lucas Veríssimo 40 Reputation points
2024-01-17T11:16:25.2133333+00:00

Good morning! I'm running the Windows update to fix a Proxy problem on my computer. But when I run the update file (Atualizar Win 10 21h2.exe), I get the following error as shown in the image below: Erro

How can I solve this problem? Sincerely, Lucas Veríssimo.

Microsoft Security | Intune | Configuration Manager | Updates
Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. AllenLiu-MSFT 49,316 Reputation points Microsoft External Staff
    2024-01-18T01:39:12.8766667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    Error code 0x80070005 - 0x20000 usually occurs when there is a problem with the Windows Update service or when the update files are corrupted. To resolve this issue, you can try the following steps:

    1. Run the Windows Update troubleshooter. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter.
    2. Clear the Windows Update cache. Open Command Prompt as an administrator and run the following commands:
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
    
    1. Reset the Windows Update components. Open Command Prompt as an administrator and run the following commands:
    net stop bits
    net stop cryptsvc
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    net stop wuauserv
    net stop bits
    net stop msiserver
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    Ren C:\Windows\System32\catroot2 Catroot2.old
    net start bits
    net start cryptsvc
    net start wuauserv
    net start appidsvc
    net start cryptsvc
    net start wuauserv
    net start bits
    net start msiserver
    

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

    1 person found this answer helpful.

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