why is conditional formatting in outlook not visible for the currently selected email?

Natascha 20 Reputation points
2024-02-19T09:44:25.57+00:00

I have set up conditional formatting rules for my inbox. emails for project 1 in green, project 2 in blue. however, the email that i am currently viewing in the preview pane is always black - it has lost the conditional formatting rule while it is selected. so no easy way to see to which project it belongs. how do you set outlook so that the underlying conditional formatting rule is kept for the currently selected email?

Outlook | Windows | Classic Outlook for Windows | For business
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  1. SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff
    2024-02-20T07:11:43.7233333+00:00

    Hi @Natascha

    Welcome to our forum!

    Conditional formatting does not apply to the message currently selected in the reading pane. Unfortunately, there is no option to change this behavior in Outlook. You can't keep the conditional formatting of selected messages in the reading pane.

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    It is recommended that you use categories instead of conditional formatting to assign colors to your messages. Categories are visible in the reading pane and can help you identify the project or topic of the message. You can also use keyboard shortcuts to quickly assign categories to your messages. To learn more about categories, see Use categories in Outlook.


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