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How do I change settings so I don't start Teams calls on mute (hearing and speaking are muted).

Heffran, Chris 35 Reputation points
2024-02-20T22:36:11.6633333+00:00

Starting about 2 weeks ago, all of my teams meetings start on mute. I have to click on it and select "Turn audio on" every time I join a meeting now. Previously, my microphone would be on mute, but I could still hear people speaking, not I can't hear anything until I turn the audio on. I didn't adjust any settings. Is there a way to turn this off? User's image

Microsoft Teams | Microsoft Teams for business | Other
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  1. Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
    2024-02-21T06:52:13.19+00:00

    Hi @Heffran, Chris

    Based on our research, there are a few possible reasons why your Teams meetings start on mute.

    • Before you join a Teams meeting, you should see a window that lets you adjust your audio and video settings. Make sure that the speaker icon is not crossed out, and that the correct device is selected for your speaker and microphone. You can also click on the Device settings button to check your audio devices and test your speaker and microphone.
    • If you are using a headset or headphones, make sure that they are plugged in properly and that they are not muted. You can also try unplugging and plugging them back in, or switching to a different audio device.
    • Sometimes, other applications or programs might take exclusive control of your audio device and prevent Teams from using it. To prevent this, you can go to your Sound settings on your computer, select your audio device, click on Properties, and then uncheck the option that says Allow applications to take exclusive control of this device under the Advanced tab.
    • You can also check your Teams notification settings and make sure that the option to Mute notifications during meetings and calls is turned off. This option will mute all sounds from Teams, including the meeting audio, when you are in a meeting or a call. You can find this option under Settings and more > Settings > Notifications > Meetings and calls.

    If none of this works. you can try clear the Teams cache from your device and using the web version: https://teams.microsoft.com/.

    Hope the above information is helpful for you!

      If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

    3 people found this answer helpful.

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  1. Sam Oz 36 Reputation points
    2024-05-20T06:42:02.2233333+00:00

    Turning off Noise Suppression (under Settings | Devices) worked for me.

    3 people found this answer helpful.
  2. David Dolhy 10 Reputation points
    2025-03-05T10:03:16.5766667+00:00

    I've been having the same problem lately. It all started when I disconnected my headset from my laptop when I packed it for a business trip. I've found quite some easy solution to this problem.

    1. open your calendar and create an empty meeting (you can also re-purpose some of your old meetings)
    2. join the meeting and on the joining screen select the "Computer Audio" option and join the meeting just to confirm the change.
    3. in my case, when I disconnected the headset, the setting was automatically changed to "Don't use audio"

    User's image

    Hope this helps someone!

    Have a great day all :)

    D.

    2 people found this answer helpful.
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  3. Jason Tutty 5 Reputation points
    2025-03-18T08:34:43.25+00:00

    I had the same problem on Teams, audio turned off by default, before you join a meeting check if you have Don't use audio selected:

    User's image

    If you do, when you join the meeting you won't hear anything, and you will have to enable the audio each time to hear anything.

    To change this, before joining the meeting select Computer audio:

    User's image

    Now when you join you will be able to hear the meeting straight away.

    Teams remembers this setting for future meetings.

    Hope this helps!

    1 person found this answer helpful.

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