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Reboot initiated from inside the machine (Customer Initiated)

Pina, Alfonso J., Jr 20 Reputation points
2024-03-04T18:33:41.91+00:00

the Azure monitoring system received the following information regarding your Virtual machine:

The Virtual Machine is undergoing a reboot as requested by a restart action triggered by an authorized user or process from within the Virtual Machine. No other action is required at this time.

this happened On Saturday and has continued to happen through today. We restored the VM to Thursday, previous to Saturday, but we are still having a constant rebooting issue.

In the Title you will notice it says "Customer Initiated." however, that's not the case. it's constantly doing this hundreds of times a day. We are considering restoring it even further last week but not sure if that will recover this VM.

Fonzie

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. TP 125.8K Reputation points Volunteer Moderator
    2024-03-05T17:10:58.6566667+00:00

    Hi Fonzie,

    Please examine the logs inside of the VM to see precisely which account is triggering the restarts, plus look for related Errors/Warnings as to what is causing the restarts. For example, sometimes a critical windows service will fail and the system restarts as a result.

    Main place to start is in Event Viewer (eventvwr.msc) -- Windows logs -- System and look through Errors and Warnings. Additionally, look for events with Source: User32 Event ID: 1074 for description of restarts--you would typically see these if some process requested a restart under normal circumstances.

    If the above is the case you would need to diagnose the cause of the failing service and fix it in order to stop the restarts. Or, you may choose to create a new VM and copy over any necessary data. Once you verify the new VM is working properly with all data present you could delete the original VM.

    Thanks.

    -TP

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  1. deherman-MSFT 38,021 Reputation points Microsoft Employee Moderator
    2024-03-05T16:54:33.1833333+00:00

    @Pina, Alfonso J., Jr

    Sorry to hear that your VM is experiencing issues. How often is the reboot happening and is there any certain time that it is triggered? Is there a CPU spike or anything else in the VM metrics that might indicate an issue? What is the OS and version?

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