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Azure or Entra ID administrator account recovery

Monsuru Adedokun 20 Reputation points
2024-03-24T20:37:19.93+00:00

Hello,

I really need help.

I set up my work account (administrator account) in authenticator app on my phone.

There is only one user in the azure directory (domain) which is the administrator, the account above.

I changed my phone and forgot to configure the work account in the authenticator app on the new phone. The old phone was reset.

I can't access my microsoftOnline account anymore with the work email. The login process is requesting the authentication code from the authenticator app.

I'm looking forward to getting back the account because i added my domain name in Azure. It's then impossible to use the domain in another Azure account, i was trying that as plan B.

Is there any other other hint to get my account back please ?

Thank you

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Other
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Accepted answer
  1. Babafemi Bulugbe 4,025 Reputation points MVP Volunteer Moderator
    2024-03-24T23:09:55.7966667+00:00

    Hello Monsuru Adedokun

    Thank you for contacting the Microsoft community Q&A support.

    Since this account is the only Global Administrator in the tenant, you need to contact the Data Protection team for assistance.

    You can either contact using the phone support option or create a ticket with another account.

    Kindly follow the link below to get more information on how to go about this.

    https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

    Let me know if further assistance is needed.

    Babafemi

    1 person found this answer helpful.

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  1. Tomica Kaniski 30 Reputation points MVP
    2024-03-24T22:36:56.3333333+00:00

    Hello Monsuru Adedokun,

    Have you tried contacting Microsoft Support - they should be able to provide help in this case. You can also try admin takeover and prove ownership of the domain with more info available at https://learn.microsoft.com/en-us/entra/identity/users/domains-admin-takeover.

    Cheers,
    Tom

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