Hi,Ana Isabel
Try to uninstall all of it.
Go to Settings > Apps > Installed apps and uninstall SSMS and Visual Studio on your computer.
If don't work.
To get more details you may need:
Press the Windows key + R to open the Run dialog box.
Type eventvwr.msc
and press Enter to open Event Viewer.
Then click on the error log when you try again to open the software.
Waiting for your reply.