Unable to register as a Microsoft Developer. At payment step

Hi @shriram ,

Please wait patiently for the engineer’s reply, it usually takes 3 working days. Thank you for your understanding.

So for each reply i made i should wait for 3 working days even for an acknowledgement or response... this is you are suggesting right @Junjie Zhu - MSFT

Hi @shriram ,
Sorry for the inconvenience, we appreciate your understanding and patience as we work through this backlog.

I'm experiencing the same problem. Please prioritize this issue with the engineers.

The issue lies in the taxation calculation; it is not being included in the overall total, which leads to the bank declining the transaction. This is an urgent matter that requires immediate attention and resolution by Microsoft.

Please fix this asap. I have even mentioned the same in support in last week and let me know once its fixed

@Junjie Zhu - MSFT As i asked in the previous comments is this the only way we can pay the registration??

If so please fix this and hope you will read these comments and reply me back with a proper ETA for this. And as per IST its been 8 days since i have posted my quires and don't say please be patience. You guys cross the limits and hope i will get at least an reply for this comment.

Hi @shriram ,

We have confirmed with the store team that they are indeed looking into this problem now and have not yet found the cause of the problem.

Hi @Junjie Zhu - MSFT

As Marcin said looks like the tax calculation is not added in the payment request step please check in that scenario and in the mean time can you provide me with a promo code to get registered.

I am not sure are you guys are trying to irritate the customer to the core and enjoying it, if you are not able to provide the support then just close the ticket i raise and do your other jobs. Irritated to the core from you dam team.

Hi @shriram ,

I understand how you feel, and I will check with the team on the progress of your ticket.

I've raised the same problem through a support ticket and this is the answer I've got:

Our investigation has determined that you will need to talk to your financial institution as the error is not occurring on the Microsoft side and the bank is the one declining the transaction. Thank you for your understanding.

What joke is this? Do most banks hate Microsoft? Apparently this is the outcome of their great investigation. So I'm actively using several credit cards for hundreds of monthly payments without issues but somehow this one is declined by all banks and the issue lies with my financial institution.

PLEASE DO BETTER!!!

Or the very least tell us that you don't even want developers to register and we should we should just stop using Microsoft products altogether.

This is unbelievable!!!

@Junjie Zhu - MSFT I am really surprised on looking this mail. So you guys are saying every bank and payment provider is declined for this specific service alone even it charges Rs.2 INR for adding card to my account and that payment was successful.

Okke let it be our side mistake shall we do one thing i will transfer the money to you can you make a successful payment? Even we have found the cause which may leads to this issue and you even didn't care about it. Did you check the tax calculation on payment step?

Better to reply to this message and provide a workaround or a solution for my issue

@Junjie Zhu - MSFT I'm having the same problem in the US. I'm seeing the same questions all over Reddit as well with no solution or answers. Tickets are being pushed to and from team after team within Microsoft. I tried a Visa debit card, Visa credit card, and a Visa gift card. Nothing worked.

Still the same issue...

Looks like they don't care about this issue and silently went

@Junjie Zhu - MSFT this issue is still going on and it's giving me the same 'insufficient funds' error message. Are microsoft going to sort this out ASAP?

Engineering is still looking into this issue, and I will update the progress below.

This is absolutely insane. I'm having the same exact issue and can't even get a response. I did some research to see if there was a workaround in going through an Azure account because at one point in time, there was. However, no luck there either. Checking with my bank also. Banks says Microsoft is sending through a $0.00 authorization charge but not attempting anything else.

Hi, despite there also being reports of this happening in the US, it seems to be affecting mostly EU users. It is odd because there doesn't seem to be a problem with payments with Azure, Microsoft 365, Windows Store and so on. Shouldn't the Partners team ask those other teams for help?

Is there any update on this? It's now been 1.5 months and I'm still facing the same issue. Opening a ticket and providing dev logs has been no help either.

One Eternity Later -> Something went wrong. Please try again, if the problem persists please contact Microsoft support****. Reference ID: d1065112-972c-4ca7-0146-08dc4433e4c2

Any solution for the above issue ?

I actually did some digging on this. Microsoft is no longer allowing individuals to register. You have to pay the increased fee and do it as a business. I tried SEVERAL alternate avenues and couldn’t do it. The moment I did it u der my business, zero issues at all. Best of luck!

I'm somehow a bit relieved to see this thread.

I also tried to register for MS Store and make a payment, but was slapped with 'insufficient funds' error. And I am from India.

Thereafter I have tried to open a ticket and after several to and fro emails with all the logs and etc, I got this reply,

"Thanks for the file I have noticed the inconvenience you are having and I have observed that the error you are having is coming from your side, therefore I recommend you to Refresh the page.and user a private browser, Try to access the webpage from a different device, Clear your cache and delete cookies, contact your administrator to see if you have any firewall.

Please take a moment to let me know when you have received this message., Then, this request will be closed and archived."

It seems MS is blatantly ignorant towards this issue.

Now Microsoft Support is saying that the issue is by design.

Thank you for confirming that you have already contacted your financial institution on this issue. We are currently unable to offer a promo code.

As mentioned previously on this, engineering has reviewed the issue and have stated this issue is not within the system but rather the payment instrument used. If you have already contacted your bank, the only other recommendation we can make on our end is to use a different payment method.

I will share the feedback to our engineering team but for now they have advised there is no issue and the current error you are coming across is by design.

So, they're saying the error is by design? Come on, Microsoft, step up! Check how taxes, including EU VAT, are calculated. This is simple: if any WordPress plugin can figure it out, so can you. What you're doing is asking financial institutions to accept payments without tax being calculated. Later, when you try to include the tax, of course they will decline it. Please fix it.

@Junjie Zhu - MSFT @Anonymous Can we have any possible solution to register on Partner Center for MS store apps? There are only two payment methods, credit/debit card doesn't work and there seems to be no way to get the promo codes. Is this some sort of technical ban on Individual developers?

Hi @Junjie Zhu - MSFT we still have this problem in 2025. I have tried to change my card, add balance, switch my browser, nothing worked. Please provide solution besides contacting support?

Please try to get Duns number and then register as organization, it will work.