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I am already signed in but Word refuses to save my documents.

George Adamczyk 20 Reputation points
2024-05-01T06:05:10.2233333+00:00

I restarted computer and internet modem and checked the server but it keeps asking to sign in over and over

Microsoft 365 and Office | Word | For business | Windows
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  1. Jiajing Hua 18,065 Reputation points Moderator
    2024-05-01T07:34:21.0766667+00:00

    Hi,

    Thanks for your back.

    Which version of Office are you using?

    If it is Office on Windows, you may close all Office apps, use script OLicenseCleanup.vbs to clear all Office cached Office account information on your PC, then sign in back and re-activate Office to check this issue.

    If you are using Office for Mac, after close all Office apps, open Finder> Applications> Utilities> Keychain Access > Search for Microsoft Office, and delete all the related keychain. Then reopen Office app and sign in your accout.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.

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