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Good afternoon,
We have recently received reports of people connecting to webmail and when it opens, the icons for Mail, Calendar, Contacts don't render correctly. Neither do your email actions such as Reply, reply to All. Settings icon is not rendering. they just show as a blank rectangle. There is a screenshot attached for reference. We have only had a few reports, but are curious if anyone might have insight as to what might be the issue. Had another use check and she did not have the issue, so there does not seem to be common thread.
Thank You
This was in one article one of our techs found:
but there is no option for "External images", change the selection to "Don't use the Outlook service to load images".
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Doesn't work on corporate accounts, as we only see "Delete History" and "export" under "Privacy and Data".
It is, furthermore, a tad difficult to find the "Gear" icon, when the issue is precisely that no icons are shown ;)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 45%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
IS MICROSOFT DOING SOMETHING ABOUT IT ???
ARE THEY AWARE ABOUT ????
I could understand that there can be some compatibility issues for few days until the next update from the browser or from the app, but now I still have this icons issue as I described 1 month ago and this really starting to **** me .
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Hi @Dougherty, Brian E ,
Welcome to our forum!
According to your description, i notice that the issue occurs with some users instead of all users and the problem doesn't happen all the time. Based on my research on OWA with Microsoft 365 account, each icon is displayed successfully, which didn't reproduce your issue. In order to further confirm the issue, please try the below troubleshooting steps:
In addition, i notice that you tried to add the screenshot but it seems that it's not uploaded successfully. Please re-added it for our better research. (In order to avoid privacy leakage, please remember to hide your personal information.)
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Thank you for the response. I will upload the screenshot again. As far as I am aware, there is no difference in the workstations. Standard Windows 10 machines. This happens in any browser, have tested with Chrome, Edge and FireFox. I had a couple of people test aside from the person having the issue and they did not have any problems. I have full access to the person's mailbox, when I open webmail on my machine, for my mailbox i see the icons, but when I Open Another Mailbox and connect to hers, the icons are not there. Again, it is sporadic and seems to follow her account.
Thank You
Hi @Dougherty, Brian E ,
Thanks for your reply!
I had a couple of people test aside from the person having the issue and they did not have any problems.
Do you mean that different users test on the same computer, the issue occur with some of the users, but this question only occurs with some of these users?
If so, considering the impact of the mailbox itself, it's suggested that you could check if the mailboxes of those particular users are so large that the entire mailbox page does not load properly on the page.
Hello ,
Actually I have the exact same issue for 2 weeks now . This behaviour occurs on both Edge and Chrome , but it's OK on Firefox. Though I should not really use Firefox on my business laptop .
Of course I contacted at first my company IT service but they are not able to find a way to fix it. It seems to be a patch that still need to be deployed (apparently).
I also can tell than last week , the icons came back for 1 day but now they're gone again.
And in 2 weeks I had time to restart my computer many times, updating new browsers versions several time, cleared my cache, cookies, history, .... nothing changed much.
And I dont have any header called "header "External images" in my Outlook settings -> General -> Privacy and data. So I am also confused and looking for an answer.
Regards
Good morning, not sure when ours started, we got the first call about it last Thursday. Our issue is that it is sporadic and not affecting everyone. Some people work and some people have the issue...
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