25,189 questions
Try check if your tenant has Intune license and disable MDM TOU and WIP user scope
Can't Entra ID Join Devices: "Something went wrong."
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USI
10
Reputation points
So we have Entra ID and Intune. I have a provisioning profile that works and successfully joins devices. However, when we try to join devices using the OOBE or Settings>Accounts >Access Work or School, we just get the message "Something went wrong." In the OOBE, this error quickly disappears, and it says we lost network connection. I even tried a hotspot to make sure it wasn't our firewall.
I'm out of ideas for things to try/check. I'd greatly appreciate any ideas.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Intune | Other
5,571 questions
{count} votes
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Rahul Jindal [MVP] 10,911 Reputation points MVP2024-04-05T08:28:32.8233333+00:00 If your provisioning profile works, then is it possible that you have modified the enrollment restrictions to block enrollment of personal windows devices?
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Aaron McClung 5 Reputation points2024-05-14T02:13:00.48+00:00 I understand that you have Entra and Intune, but Intune is accessible to most accounts, even if you don't have a proper level account to use Intune. What I did that fixed the exact issue you described, was to set the User Scope to None for both MDM and WIP in Intune Admin Center > Devices | Enrollment.
The device registration for Entra AD worked immediately after I changed that setting.
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David Eder 0 Reputation points2024-06-13T13:36:18.8866667+00:00 @Aaron McClung : Thank you so much for this suggestion! Facing the exact same problem I was already pulling my hair out after trying a lot of different things. Found the rogue option for MDM active - smooth sailing after disabling it. Thank you very much again!
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 9%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Daianne Pinheiro 11 Reputation points Microsoft Employee2024-06-21T20:30:52.11+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 66%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thomas Bérard - Happy Monday 0 Reputation points2024-10-28T15:42:12.9566667+00:00 Solved the issue. Not sure about the consequences, but yeah : problem solved. Thank you for helping !
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 35%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
ZhoumingDuan-MSFT 17,165 Reputation points Microsoft External Staff2024-04-05T02:09:38.17+00:00 @USI,Thanks for posting in Q&A.
From your description, I know you got trouble in Entra ID join devices.
I have done some research above this issue, here are some troubleshoot information you can refer.
https://call4cloud.nl/2023/01/something-went-wrong-fury-of-the-gods/
Non-official, just for reference.
https://learn.microsoft.com/en-us/autopilot/troubleshoot-aad-join
https://learn.microsoft.com/en-us/entra/identity/devices/troubleshoot-device-windows-joined
Hope it will help.
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ZhoumingDuan-MSFT 17,165 Reputation points Microsoft External Staff
2024-04-09T05:45:13.78+00:00 @USI,Hope you are doing well.
I am writing as a courtesy to follow up on this ticket. May I know the status from your side please? Please feel free to let me know if you have any concerns.
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Richard Ribeiro IT4SMB 0 Reputation points2024-06-10T13:42:48.34+00:00 Hello,
I have the same error but i don't found any code error.
Whan i try to connect the computer i have only the message :
I have already tryed with another computer i have always the same error, is it realy strange because in the past is working fine.
If you are any idea ?
Thanks in advance for your help
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Daianne Pinheiro 11 Reputation points Microsoft Employee
2024-06-21T20:33:04.26+00:00 Try check if your tenant has Intune license and disable MDM TOU and WIP user scope
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 31%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Pradeep 0 Reputation points2024-08-07T07:56:40.94+00:00 Facing same issue plase help us
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