How Do you add a Shared inbox to favorites in the new Outlook

HILLIARD, Emma 80 Reputation points
2024-07-03T20:37:57.2866667+00:00

Why in the new outlook can you not add a shared inbox under favorites?

This is a fundamental floor and makes working with 10 plus shared inboxes much harder than it ever was before.

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff
    2024-07-04T02:04:26.1266667+00:00

    Hi @HILLIARD, Emma

    Welcome to our forum!

    Based on my research, New Outlook cannot add a shared inbox to favorites at present. It is by design, i am afraid you need to turn back to the legacy Outlook to use the feature.

    Please kindly understand that many functions are not designed at present. To get this feature more quickly, I have found a post in feedback collection website, and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. You can also make suggestions on that website and hope Microsoft will notice this in the future.

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    Thanks for your understanding and support!


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