Hello Tri,
Thank you for posting in Q&A forum.
I'm sorry to hear you're having trouble with updates. Let's try to troubleshoot this step-by-step.
Step 1: Check Your Internet Connection Ensure you have a stable internet connection.
Step 2: Run the Windows Update Troubleshooter
1.Go to Settings: Press Win + I
to open the Settings app.
2.Navigate to Update & Security: Click on "Update & Security".
3.Open Troubleshoot: In the left panel, click on "Troubleshoot".
4.Run the Troubleshooter: Select "Windows Update" and click "Run the troubleshooter".
Step 3: Clear the Windows Store Cache
1.Press Win + R: This opens the Run dialog.
2.Type wsreset.exe: Press Enter. This will clear the cache for the Microsoft Store.
Step 4: Manually Install Updates
1.Go to Microsoft's Update Catalog:Use another device if needed to download updates directly from the Microsoft Update Catalog website.
2.Search for the update code (KB number): Download and install the required updates manually.
Step 5: Reset Microsoft Store as S.Sengupta mentioned.
Step 6: Re-register Microsoft Store
1.Open PowerShell as Administrator: Right-click the Start button and select "Windows PowerShell (Admin)".
2.Run the command: Get-AppxPackage -allusers WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
3.Restart your computer.
Step 7: Check for System File Corruption
1.Open Command Prompt as Administrator:Right-click the Start button and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)".
2.Run the command: sfc /scannow
3.Wait for the process to complete: Follow any instructions that appear.
If none of these steps resolve your issue, you may need to consider resetting your PC.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Best Regards,
Daisy Zhou
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