hey,i have a some problem very crazy i guess? i cant not update window and try some plans but cant work

Tri 20 Reputation points
2024-07-17T14:17:39.4366667+00:00

image_2024-07-17_211710137

I cant update the window!

I cant update the mincrosoft store too

also I try install mediatools and try install in web but nothing happen
(I suck in english so...)

Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. Anonymous
    2024-07-18T09:30:04.4366667+00:00

    Hello Tri,
    Thank you for posting in Q&A forum.

    I'm sorry to hear you're having trouble with updates. Let's try to troubleshoot this step-by-step.

    Step 1: Check Your Internet Connection Ensure you have a stable internet connection.

    Step 2: Run the Windows Update Troubleshooter

    1.Go to Settings: Press Win + I to open the Settings app.

    2.Navigate to Update & Security: Click on "Update & Security".

    3.Open Troubleshoot: In the left panel, click on "Troubleshoot".

    4.Run the Troubleshooter: Select "Windows Update" and click "Run the troubleshooter".

    Step 3: Clear the Windows Store Cache

    1.Press Win + R: This opens the Run dialog.

    2.Type wsreset.exe: Press Enter. This will clear the cache for the Microsoft Store.

    Step 4: Manually Install Updates

    1.Go to Microsoft's Update Catalog:Use another device if needed to download updates directly from the Microsoft Update Catalog website.

    2.Search for the update code (KB number): Download and install the required updates manually.

    Step 5: Reset Microsoft Store as S.Sengupta mentioned.

    Step 6: Re-register Microsoft Store

    1.Open PowerShell as Administrator: Right-click the Start button and select "Windows PowerShell (Admin)".

    2.Run the command: Get-AppxPackage -allusers WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    3.Restart your computer.

    Step 7: Check for System File Corruption

    1.Open Command Prompt as Administrator:Right-click the Start button and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)".

    2.Run the command: sfc /scannow

    3.Wait for the process to complete: Follow any instructions that appear.

    If none of these steps resolve your issue, you may need to consider resetting your PC.

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

    Best Regards,

    Daisy Zhou

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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  1. S.Sengupta 24,636 Reputation points MVP
    2024-07-18T02:58:38.65+00:00

    Open Command Prompt as administrator

    Run these commands:

    Copynet stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    ren C:\Windows\System32\catroot2 catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    =======

    Reset the Microsoft Store app:

    Go to Settings > Apps > Apps & features

    Find Microsoft Store, click on Advanced options

    Click on Reset

    1 person found this answer helpful.
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