What features will I use if I convert Cisco 8800 IP Phones to MPP and integrate directly with Teams

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What features will I use if I convert Cisco 8800 IP Phones to MPP and integrate directly with Teams

Jack Russell 20

We are looking into moving out entire Cisco UC infrastructure to Microsoft Teams including converting Cisco 8800 IP phones to the Cisco Multiplatform Protocol (MPP) and integrating directly with Teams.

What specific features will I lose when I move to MPP and use Teams? For example, can I have multiline appearances on the phones(boss/secretary scenario where the secretary takes the call, places it on hold for the boss to pickup on his phone line?

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Anonymous

Hi @Jack Russell

Cisco Multi-Platform Protocol (MPP) phones integrated with Microsoft Teams still support multi-line capabilities, including the scenario you asked about. This means that a secretary can answer a call and put it on hold, and then the boss can pick up the call from his own phone line.

Specific features include:

Shared Line: Allows multiple users to share the same phone number, the secretary can answer and hold the call, and the boss can pick up from his own device.

Busy Lamp Field (BLF): The secretary can monitor the boss's phone status to ensure that the call is not transferred when the boss is busy.

Call Hold and Resume: The secretary can hold a call on a shared line, and the boss can resume the call from his own phone.

These features ensure seamless integration with Teams, and the SIP gateway allows compatible SIP devices to seamlessly connect to Teams for calling functions, which are as follows:

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Thanks for your understanding and support.

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Jack Russell 20 Reputation points

2024-07-29T14:06:29.0166667+00:00

Thanks for the detailed answer.
Jack Russell 20 Reputation points

2024-07-30T13:28:46.02+00:00

Does the Cisco IP Phone Key Expansion Module also function with Teams integration?
Anonymous

2024-08-02T00:51:34.3833333+00:00

Hi @Jack Russell

Yes, Cisco IP Phone Key Expansion Modules can be integrated with Microsoft Teams, but some conditions apply. By using a SIP gateway, compatible SIP devices, including Cisco IP Phones with multi-platform SIP firmware, can work with Teams. This means you can use your Cisco IP Phone Key Expansion Module to make and receive Teams calls and use other phone features.

If you have a specific model of Cisco IP Phone Key Expansion Module, you can review the relevant configuration guide to ensure proper setup and compatibility.
Pat D 0 Reputation points

2024-11-20T18:26:03.0366667+00:00

Is SIP Gateway supported on FedRamp? Do I need the SIP Gateway in order to configure additional lines on a user's 8851 MPP IP Phone? Where can I find documentation on how to configure a second line on a 8851 IP Phone using teams?
Pat D 0 Reputation points

2024-11-20T22:25:05.8766667+00:00

Where can I find documentation on how to configure a second line on a 8851 IP phone using Teams?
A.Elrayes 186 Reputation points

2024-12-04T11:50:26.16+00:00

@Anonymous What about the speed dial feature if I need to add a contact from my company that doesn't have an extension? this feature is available on Teams desktop and it will automatically sync to Teams mobile app. Why it is not syncing to the Cisco phone?

Thanks,

Alaa Elrayes
Chris T 0 Reputation points

2025-01-08T16:31:30.0433333+00:00

Speaking on Pat's question above, has anyone figured out adding a second line to the 8851?

Thanks!

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What features will I use if I convert Cisco 8800 IP Phones to MPP and integrate directly with Teams

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